Dedicated Hybrid/Correspondence Specialist with a proven ability to optimize workflows and manage high-volume communications. Expertise in document management and training that enhances team efficiency, alongside a strong track record of improving departmental processes while maintaining confidentiality. Proficient in Microsoft Office and specialized banking software. Aiming to leverage these skills to drive operational excellence in future roles.
Graduated June 2012
Graduated June 2012
2013
Enthusiasm and energy in learning and working on the Customer Service line.
Growth and development in taking on several new responsibilities which include answering the Customer Service line, SSN hits, check payments and investigating pended applications.
2014
Special Performance in demonstrating the new NAPA (New and Pended Applications) System to a tour group of employees prior to the beginning of my work shift.
“A Simple Thank You” for hard work on Customer Service Week.
Good Communication Skills in diffusing a difficult phone call with an upset store employee and customer, using empathy and courtesy.
2015
“Everyday Leadership” – I spotted a potential fraudulent use of a dealer number. After much research, it was discovered that the merchant transposed two digits within his merchant number.
“Everyday Leadership” for continual teamwork spirit. Knowledge in conducting pre-investigation training for a teammate.
“Everyday Leadership” for continual teamwork spirit.
“Teamwork” appreciation for participating in Customer Service Week.
2016
“Going the Extra Mile” for being pleasant and helpful when dealing with customers and co-workers, and always looking for ways to improve my job.
“A Simple Thank You” from Assistant Manager “Thank you for showing me the process for handling returned credit cards and for creating a set of instructions. I am super impressed with your process documentation and will update the procedure manual accordingly. Nice work!”
Horseback riding
Singing
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