Kenna Smith
Bonaire,United States
Summary
Experienced Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Overview
17
17
years of professional experience
Work History
Funeral Director's Assistant
Watson-Hunt Funeral Home
Perry, GA
10.2022 - Current
- Offered counseling and comfort to bereaved family members and friends.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Prepared death certificates and drafted obituaries.
- Removed deceased from place of death and transported to funeral home.
- Maintained confidentiality at all times respecting privacy rights of bereaved families.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Provided support to families during visitation hours and funeral services.
- Greeted visitors, answered questions, and provided directions as needed.
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders.
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Ensured proper care of deceased prior to cremation or burial.
- Collaborated with cemetery personnel to ensure that gravesites were properly prepared for burials.
- Organized transportation of the body from place of death to funeral home or other destination as required.
- Prepared documents necessary for cremations according to state regulations.
- Created memorial videos using photos and music provided by family members.
- Composed meaningful eulogies in collaboration with family members.
- Arranged for clergy or officiant when requested by families.
- Managed inventory of merchandise such as urns, keepsakes, and jewelry items.
- Answered phone calls promptly and professionally handled inquiries from callers.
- Reviewed contracts with vendors to ensure compliance with pricing agreements.
- Updated customer database on a daily basis ensuring accuracy of information entered.
- Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
- Transported caskets to churches or other locations for services when necessary.
- Processed payments from customers accurately and efficiently utilizing cash registers.
- Kept abreast of current trends in the funeral industry regarding products and services.
- Completed and filed all necessary legal documentation quickly and accurately.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Oversaw filing of legal documents.
- Processed multiple death certificates per month and maintained meticulous in-house records.
- Arranged for clergy members to perform funeral services.
- Assisted funeral director in coordination of services.
- Prepared memorial materials, including service programs and signage.
- Offered administrative expertise in managing funeral home operations.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Supervised funeral processions to direct cemetery parking.
- Offered comfort and counseling to address bereaved family members' needs.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
Lead Floral Designer
Forget-me-not Florist
Warner Robins, GA
09.2018 - 06.2022
- Created innovative designs for special occasions and events.
- Advised customers on selection of flowers based on event or occasion.
- Developed pricing strategies for floral products and services.
- Supervised staff of florists in design, production, and customer service.
- Provided training and mentoring to junior designers.
- Organized flower deliveries and ensured quality control standards were met.
- Maintained inventory of fresh flowers, plants, vases, containers, ribbons, and other supplies.
- Collaborated with wedding planners to create custom floral designs for weddings.
- Developed marketing campaigns for seasonal promotions at retail locations.
- Designed displays for holidays such as Valentine's Day or Mother's Day.
- Utilized software programs like Floral Designer Pro to streamline workflow processes.
- Inspected all incoming product shipments to ensure quality assurance guidelines were met.
- Created unique bouquets using a variety of different types of foliage and blooms.
- Researched new trends in the industry to stay up-to-date on the latest techniques.
- Assisted customers in selecting appropriate colors and styles of flowers for their needs.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Performed maintenance tasks such as cleaning buckets, tools, coolers, after each event completion.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Stay At Home Mother
Self-employeed
Bonaire, GA
06.2010 - 09.2018
Human Resources Coordinator & Business Operations
BAE Systems, Inc.
Warner Robins, GA
09.2006 - 11.2009
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Developed onboarding materials and presented orientation sessions for new hires.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Handled confidential information with discretion and sensitivity.
- Organized employee recognition programs to boost morale among staff members.
- Facilitated dispute resolution between employees or between employees and management.
- Advised managers on disciplinary actions when needed.
- Implemented performance management systems to track progress towards objectives.
- Researched best practices for human resource functions and recommended changes accordingly.
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
Education
Associate of Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX09.2025
Funeral Service And Mortuary Science
Ogeechee Technical College
Statesboro, GASkills
- Office Administration
- Funeral Home Operations
- Human Resources Experience
- Payroll and Benefits Administration
- New Hire Processing
- Health Insurance Processing
- Professional and Mature
- Electronic Document Preparation
- Recruiting
- Microsoft Office and Docusign
- Quickbooks
- People-Oriented
Timeline
Funeral Director's Assistant
Watson-Hunt Funeral Home
10.2022 - Current
Lead Floral Designer
Forget-me-not Florist
09.2018 - 06.2022
Stay At Home Mother
Self-employeed
06.2010 - 09.2018
Human Resources Coordinator & Business Operations
BAE Systems, Inc.
09.2006 - 11.2009
Associate of Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service
Funeral Service And Mortuary Science
Ogeechee Technical College
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