Kennadie Houck
Lancaster,CA
Summary
I am a motivated Shift Leader and crew member who's enthusiastic about helping the team members meet and exceed objectives with compassion and understanding! I believe a great team requires strong bonding and trust amongst peers. My creative nature allows me to be collaborative in group settings. In addition, my shift lead experience has given me great problem solving and troubleshooting skills that I utilize everyday. My goal in the work place, weather it be as a crew member or shift lead is to utilize strong team connections in order to produce productive and efficient shifts.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Salon And Cosmetics
04.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Shift Lead
Baskin Robbins Ice Cream
02.2021 - 12.2023
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
Associate of Arts - Studio Arts
Antelope Valley College
Lancaster, CASkills
- Customer Service
- Operations monitoring
- Regulatory compliance
- Guest service
- Issue resolution
- Experience in leadership
- Flexible schedule
- Planning & organizing
- Payment Processing
Timeline
Beauty Advisor
Ulta Salon And Cosmetics
04.2023 - Current
Shift Lead
Baskin Robbins Ice Cream
02.2021 - 12.2023
Associate of Arts - Studio Arts
Antelope Valley College
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