- Pilates
- Gardening
- Watching Movies and TV Shows
- Adventure Travel
- Kayaking
- Camping
- Fashion and Style
- Road Trips
- Personal Development and Self-Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Kennady Brennan
Lacey,WA
Summary
- Dynamic Patient Service Specialist with a proven track record at Providence Health & Services, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and conflict resolution skills. Committed to maintaining HIPAA compliance while fostering a welcoming environment, ensuring efficient operations and positive patient experiences.
- Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
- Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Providence Health & Services
06.2023 - Current
- Provided exceptional patient support, addressing inquiries and resolving issues efficiently.
- Coordinated patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Assisted with insurance verification processes to streamline patient admissions and reduce billing errors.
- Maintained accurate medical records, complying with privacy regulations and enhancing data accessibility for staff.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Bartender
Chehalis Eagles
01.2021 - 01.2023
- Crafted diverse cocktails and beverages, ensuring high-quality presentation and taste.
- Provided exceptional customer service, enhancing guest satisfaction through attentive interactions.
- Managed bar inventory, tracking supplies to maintain optimal stock levels.
- Trained new bartenders on cocktail preparation techniques and customer engagement strategies.
- Implemented efficient workflow processes, reducing wait times during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Education
No Degree - Nursing
South Puget Sound Community College
Olympia, WA06-2026
High School Diploma -
Wf West High School
Chehalis, WA06-2017
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- HIPAA compliance
- Customer service
- Conflict resolution
- Friendly and outgoing
- Multitasking and organization
- Money handling
- Flexible schedule
- Insurance company billing
- Calm and effective under pressure
- Registration and scheduling
Accomplishments
- I am currently attending SPSCC to obtain my pre requisites to apply to a nursing program in 2026. My future goal is to become a registered nurse practitioner.
- I also own a food truck (pineapple dole whip trailer) and do a lot of local events to serve my community, I truly enjoy serving people and the community I live in.
Interests
Timeline
Patient Service Specialist
Providence Health & Services
06.2023 - Current
Bartender
Chehalis Eagles
01.2021 - 01.2023
No Degree - Nursing
South Puget Sound Community College
High School Diploma -
Wf West High School