KENNADY HOLLOWAY
Kennesaw,GA
Summary
Dedicated and customer-focused restaurant server with 3+ years of experience delivering exceptional service in fast-paced dining establishments. Skilled in providing a memorable dining experience through efficient order-taking, food and beverage recommendations, and attentive service. Strong knowledge of menu items, ingredients, and allergens. Excellent multitasking and communication abilities to ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Venue Server
Flight Club Darts
2022.12 - Current
- Provided comprehensive training to staff on effectively describing and explaining six unique Flight Club games to new guests, ensuring a 90% customer understanding and engagement rate.
- Effectively introduce new promotions and special offers to returning guests, resulting in a 15% increase in sales of promoted items or packages
- Assist in organizing large parties of up to 500 guests, providing detailed information about available food and beverage packages, resulting in a 95% customer satisfaction rate for event organization and package selection
- Support smooth banquet flow by manning stations and efficiently serving guests, resulting in a 98% customer satisfaction rating for service speed and attentiveness
- Enter orders into the Toast system with accuracy and timeliness, minimizing errors and ensuring smooth coordination with kitchen staff, resulting in a 99% order accuracy rate and reduced waiting times for guests.
Server
Marlow's Tavern
2020.06 - 2022.12
- Greeted and seated an average of 50 guests per shift, ensuring a positive first impression and a smooth seating process
- Provided menus and effectively answered questions about menu items and specials, resulting in a 20% increase in guest satisfaction scores
- Monitored and serviced an average of 10 tables simultaneously, proactively anticipating guest needs and ensuring a seamless dining experience
- Maintained a 95% customer satisfaction rating by promptly refilling beverages, clearing plates, and addressing any issues or requests
- Trained and mentored 5 new servers on restaurant procedures and standards, resulting in an improved onboarding process and reduced training time by 30%
- Demonstrated exceptional hospitality and customer service skills while efficiently serving an average of 8 tables at a time, resulting in positive guest feedback and increased repeat business.
Barista
Kennesaw State University
2019.09 - 2020.03
- Prepared coffee, tea, and hot cocoa with speed and accuracy, serving an average of 100 beverages per shift and minimizing customer wait times
- Sanitized work areas, utensils, and equipment following established protocols, reducing infection risks by 20% and ensuring a clean and safe environment.
Education
BBA - Accounting
Kennesaw State University
Kennesaw, GA05.2026
AAS - Interdisciplinary Studies -
Chattahoochee Technical College
Marietta, GA08.2022
Skills
- Toast POS System Proficiency
- Multitasking
- Time Management
- Teamwork
- Guest engagement
- Alcohol and Espresso beverages Preparation
Timeline
Venue Server
Flight Club Darts
2022.12 - Current
Server
Marlow's Tavern
2020.06 - 2022.12
Barista
Kennesaw State University
2019.09 - 2020.03
BBA - Accounting
Kennesaw State University
AAS - Interdisciplinary Studies -
Chattahoochee Technical College
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