KENNAN JONES

1.Troubleshooted and repaired server hardware and software issues. 2.Troubleshooted, repaired and deployed network infrastructure.

3.Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.

4.Diagnosed and executed resolution for network and server issues. 5.Installed and managed structured cabling infrastructure.

6.Dressed and labeled cables for easy identification and traceability.

7.Moved and installed shelves, power strips, rails, servers, switches and other equipment.

8.Entered device locations and cable connections into database.

9.Self-motivated, with a strong sense of personal responsibility.

10.Passionate about learning and committed to continual improvement.

Managed AWS Impot/Export services physical operations in Seattle. Helped lead the Data center operations team in Seattle. Responsible for training new data center technicians, acted as senior escalation point for server, network, and other issues. Assigned employees work according to skill level and workload. Trained new managers, mentored employees, worked with employees on skills development. Managed employee on-call and shift scheduling. Biggest accomplishment, participating in small a work group that reduced the mean time to repair on equipment by 35-50%; saving Amazon over one million minutes of employee time.