Summary
Overview
Work History
Education
Skills
Timeline
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Kennan Thomas

Ruckersville,VA

Summary

At the moment I am a hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server

Bonefish Grill Restaurants
Charlottesville, VA
06.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, server supports and kitchen staff to prepare for and serve customers.

To Go Specialist

Bonefish Grill Restaurants
Charlottesville, VA
02.2023 - Current
  • Managed incoming calls during busy shifts.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Verified that prepared food met requirements for quality and quantity before delivery.
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Followed all cash handling policies when processing payment transactions.
  • Regularly monitored inventory levels of restaurant supplies needed for daily operations.
  • Packaged and bagged cooked food and prepared items.
  • Maintained safe food handling practices to prevent germ spread.
  • Collaborated with team to deliver timely service of items.

Host

Bonefish Grill Restaurants
Charlottesville, VA
11.2022 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Processed payments from customers using a POS system.

Golf Cart Attendant

Greene Hills Country Club
Stanardsville, VA
06.2022 - 11.2022
  • Prepared golf carts for use by stocking with towels, pencils and scorecards.
  • Staged and put away golf carts based on forecasted business and instructions from management team.
  • Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
  • Maintained driving range by collecting and washing range balls and keeping area clean and organized.
  • Displayed excellent customer service skills while interacting with patrons.
  • Washed, detailed and removed trash from carts to prepare for next use.
  • Collected balls and baskets on driving range and loaded ball machines.
  • Worked closely with staff members in order to maintain efficient workflow.
  • Greeted guests with positive and engaging attitude to promote superior experiences.
  • Assisted with staging and execution of tournaments and events.
  • Ensured that all safety rules were followed by guests during use of golf carts.
  • Checked and emptied trash receptacles at entrance to golf shop.
  • Managed multiple tasks simultaneously while maintaining focus on quality service.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Kennel Manager

Dr. Richard Godine
Ruckersville, VA
08.2020 - 10.2021
  • Managed inventory of food supplies and other materials needed to run the kennel efficiently.
  • Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
  • Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
  • Performed cleaning duties daily such as sweeping and mopping.
  • Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
  • Helped keep surgical areas clean and sterilized.

Education

High School Diploma -

William Monroe High School
Stanardsville, VA
05-2023

Skills

  • Strong Communication Skills
  • Payment Collection
  • Customer Relations
  • Heavy Lifting
  • Critical Thinking
  • Inventory Management
  • Medical Terminology
  • Problem-solving
  • Time Management
  • Computer Literate
  • Customer Care
  • Attentive

Timeline

Server

Bonefish Grill Restaurants
06.2023 - Current

To Go Specialist

Bonefish Grill Restaurants
02.2023 - Current

Host

Bonefish Grill Restaurants
11.2022 - Current

Golf Cart Attendant

Greene Hills Country Club
06.2022 - 11.2022

Kennel Manager

Dr. Richard Godine
08.2020 - 10.2021

High School Diploma -

William Monroe High School

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