Kennasia Davis
Newnan,GA
Summary
Organized and dependable professional who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Pediatric Advanced Therapy
04.2023 - 06.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Behavior Technician
Autism Learning Partners
03.2022 - 04.2023
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported patient confidentiality in accordance with HIPAA regulations.
Package Handler
FedEx
05.2021 - 10.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
Bed Bath and Beyond
12.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor's degree - Sociology
Winston-Salem State University
Winston-Salem, NCHigh school Diploma -
East Mecklenburg Highschool
Charlotte, NCSkills
- Computer systems
- Exceptional Communicator
- Customer Service
- Refunds and Exchanges
- Account Updating
- Complex Problem-Solving
- Customer Complaint Resolution
- Hospitality and Accommodation
- Behavior Treatment Planning
- Autism and Spectrum Disorders
- Data Collection
- Behavioral Management and De-escalation
Certification
CPR Certified
AED Certified
First Aid Certified
Drivers license
Timeline
Behavior Technician
Pediatric Advanced Therapy
04.2023 - 06.2023
Behavior Technician
Autism Learning Partners
03.2022 - 04.2023
Package Handler
FedEx
05.2021 - 10.2022
Customer Service Representative
Bed Bath and Beyond
12.2019 - 05.2021
Bachelor's degree - Sociology
Winston-Salem State University
High school Diploma -
East Mecklenburg Highschool
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