Kennedi Alward
Pasadena,TX
Summary
Reliable candidate offering strong multitasking, problem-solving and communication skills. Successful at giving customers positive experiences to drive loyalty and repeat business. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Dr. Ragsdale, LLC
04.2022 - Current
- Scheduled and confirmed patient appointments.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Ensured patient satisfaction by making them feel safe and comfortable before, during, and after procedure.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Customer Service Cashier
Waterboy Pasadena
07.2021 - 03.2022
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
Cleaning Crew Member
DAL Maintenance, LLC.
02.2021 - 09.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and sanitized kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
Registered Dental Assistant Certification -
Texas Academy of General Dentistry
1016 La Posada Dr. Suite 210 Austin, TX 7875209.2022
High School Diploma -
Penn Foster Highschool
Scranton, PA04.2019
Skills
- Conversant in Spanish
- Personable Communication
- Team Collaboration
- Rapport Development
- Microsoft Office
- Spreadsheets
- Payment Collection
- Process Transactions
- Cash Register Operation
- Register Preparation
- Coin and Currency Counting
- Monetary Transactions
- Credit and Debt Card Processing
- Reconciling Cash Drawers
- Cash Counting
- Resolving Discrepancies
- Upselling Techniques
- Order Processing
- Basic Math Functions
- Telephone Reception
- Professional Telephone Demeanor
- Call and Email Handling
- Patient Schedule Management
- Patient Feedback Surveys
- Advising and Educating Patients
- Dental Staff Assistance
- Customer Relationship Management
- Conflict Resolution Techniques
- Answering Customer Questions
- Customer Satisfaction
- Customer Service and Assistance
- Customer Inquiries
- Customer Complaint Resolution
- Stockroom Management
- Store Maintenance
- Strong Writing and Verbal Skills
- Cultural Awareness
- Active Listening
- Computer Literacy
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Dental Assistant
Dr. Ragsdale, LLC
04.2022 - Current
Customer Service Cashier
Waterboy Pasadena
07.2021 - 03.2022
Cleaning Crew Member
DAL Maintenance, LLC.
02.2021 - 09.2021
Registered Dental Assistant Certification -
Texas Academy of General Dentistry
High School Diploma -
Penn Foster Highschool
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