Kennedi Arnold
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic,adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surgical Scheduling Coordinator
University of Maryland, Capital Region Health
06.2025 - Current
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Assisted in maintaining accurate appointment logs and calendar management systems.
- Collaborated with team members to ensure timely communication regarding schedule changes.
- Managed routine administrative tasks, enhancing overall operational efficiency.
- Engaged with clients and staff to confirm appointments and resolve scheduling conflicts.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Schedules / Posts inpatient and outpatient surgical procedures ensuring correct cpt codes are used.
- Ensures documentation is complete,clear,concise and accurate patient information for each surgical posting.
- Coordinates the scheduling of inpatient and outpatient surgical procedures,utilizing available staffed surgery hours efficiently.
- Assumes accountability for accurate and timely patient case data into computer system.
- Integrates cases into schedule up to 24 hours prior to surgery.
- Cancels cases and enters cancellation information promptly.
- Communications are effective and timely.
- Communicates Department leadership regarding any schedule change.
- Communicates with the surgeon's office to confirm postings after the case is posted to assure that the case has been posted correctly and matches the surgeon's schedule.
- Knowledge CPT Coding and Obtaining Authorizing for insurances.
- Copies and distributes schedules to other departments.
- Communications special material needs to OR coordinators and the Billing Scheduling Manager.
- Documents in Vensero vendor special request
- Collects insurance information
- Collects pre-authorization for scheduled surgery
- Emails all inpatients units a copy of the daily schedule as well as bed control to ensure necessary resources are secured.
- Provides telephone support for the department.
- Performs relates duties as assigned.
Unit Secretary, Operating Room
University of Maryland Capital Region Health
09.2024 - Current
- Managed patient scheduling and appointments to enhance office efficiency.
- Assisted in maintaining accurate medical records and documentation protocols.
- Coordinated communication between healthcare providers, patients, and administrative staff.
- Utilized electronic health record (EHR) systems to streamline data entry processes.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Received admission paperwork and prepares chart.
- Coordinates schedule with OR updates and notifies patient arrivals and delays.
- phones physicians offices / laboratories to ensure that the required test results are obtained prior to date of surgery.
- Documents on master schedule patient arrival,cancellation reasons,time changes,add-ons,and other necessary information.
- Documents on afternoon schedule presence of all patient charts for the next day.
- Maintains security of confidential patient and department information by protecting medical records and the computer system from public access.
- Keeps work area clean and organized. Orders and maintains adequate office/paper supplies.
- Reports system malfunctions or problems to MIS. Implements downtime procedures, when necessary.
- Accesses ORSOS to print schedules and look up surgery dates,as needed for self and other staff.
- Performs additional duties as assigned by Department Manager or Charge Nurse
Facility Admissions Coordinator
University of Maryland Capital Region Health
09.2023 - 09.2024
- Coordinated application processing, ensuring compliance with admissions standards and deadlines.
- Developed and maintained relationships with prospective students, providing guidance throughout the admissions journey.
- Implemented strategies to streamline admissions workflows, enhancing efficiency in document management systems.
- Analyzed applicant data to identify trends and inform recruitment initiatives for targeted outreach efforts.
- Maintains current knowledge of insurance requirements and understanding of the changing demands of federal regulations and organizational requirements,UMCAP/PAS policies and procedures, Joint commission,state and local mandates communicated by email,memorandum,educational matrices and in services.
- When necessary ,pursue actual approval and authorization number from the insurance based upon diagnosis,service and contract coverage
- Documents on line admission or other patient services dates to initiate payer and hospital utilization review process
- Performs departmental administrative functions as required. Answers all incoming telephone calls according to departmental telephone standards.
- Obtains patient signatures on consent forms,HIPAA,Observation Notice,Insurance Waiver,Important Message from Medicare and other important forms as required within the hospitals polices.
- Minimizes 3rd Party payer denials by verifying authorization of services prior to forwarding patients to service delivery areas.
- Completes departmental intake forms and shift/day end reports fully and accurately.
- Contact insurance companies for patient benefits and authorization approval for patient care.
- Ensures that financial protocols and requirements are met while providing caring access to service at UM CAP
- Interview patients face-to-face or by phone to obtain registration information.
- Performs accurate and complete Registration/Preregistration's and Admissions to provide information which will maximize reimbursement,achieve collection rations and meet Account receivable goals and provide timely and through information to all providers and customers that utilize the patient data.
Badging Clerk Department of Justice
Paragon SystemsInc
06.2022 - 09.2023
- Processed incoming and outgoing correspondence efficiently.
- Maintained filing systems to ensure easy access to documents.
- Assisted in data entry tasks with attention to detail.
- Managed inventory records to support office operations.
- Greet visitors in a professional and courteous manner
- Process visitors in accordance with the DOJ policy governing access control.
- Ascertain the nature of the visit
- obtain necessary information to conduct query using official state drivers license or other forms of government issued identification and/or official DOJ invitation for a special event or documentation regarding meeting.
- upon determination of the nature of the visitor, he/she will be assigned an escorted or unescorted temporary access badge.
- Retrieve information logs regarding visitor entry status upon COR's request.
- C-Cure System,NFC and Aegis certification.
- Utilize NFC,Aegis and C-Cure System is used to grant access to employees/contractors using specific identifiers who has an active profile in the system, have their badge on their person at the time access is required.
- Process and respond daily o low/high priority emails of upcoming visitors to the DOJ.
- Provided front-desk support, greeting visitors professionally.
Clerical Assistant
Funworld Homework Program
08.2021 - 09.2022
- Managed scheduling and coordination of meetings, ensuring efficient use of time and resources.
- Processed and organized incoming correspondence, maintaining high levels of accuracy and attention to detail.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Responded to inquiries from callers seeking information.
- Entered data into the system, including payments,account information, and call logs
- Copied,logged and scanned supporting documents before filing into the clients files.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered multi-line telephone system, routed calls to appropriate personnel and emails to schedule appointments
- Created reports and other types of documentation,which often contained sensitive and confidential information
- Directed clients and guests to correct departments,rooms and staff members
Education
North Stafford High School
Stafford06-2021
Skills
- Problem-solving
- Strong work ethic
- Data entry and 10-Key
- Verbal and written communication
- Schedule management
- Scheduling proficiency
- Office administration
- Scheduling
Certification
- Decontamination First Receiver Operations Training - June 2024
- Basic Life Support License - June 2025
Timeline
Surgical Scheduling Coordinator
University of Maryland, Capital Region Health
06.2025 - Current
Unit Secretary, Operating Room
University of Maryland Capital Region Health
09.2024 - Current
Facility Admissions Coordinator
University of Maryland Capital Region Health
09.2023 - 09.2024
Badging Clerk Department of Justice
Paragon SystemsInc
06.2022 - 09.2023
Clerical Assistant
Funworld Homework Program
08.2021 - 09.2022
North Stafford High School
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