Dedicated IT professional with a history of meeting company goals by utilizing consistent and organized practices. Highly skilled in working under pressure and successfully adapting to new situations and challenges to best enhance the organization.
Overview
7
7
years of professional experience
Work History
Information Security Analyst
Summa Health
03.2022 - Current
Collaborated with IT teams to ensure seamless integration of security measures into existing infrastructure.
Streamlined access control processes by designing automated systems for provisioning and deprovisioning user accounts.
Increased operational efficiency by integrating various applications into the existing identity management framework.
Resolved complex issues related to user authentication, authorization, and directory services, minimizing downtime for endusers.
Maintained a high level of customer satisfaction by providing timely and accurate support on all Identity Management-related inquiries.
Worked with other teams to enforce security of applications and systems.
Recommend improvements in security systems and procedures.
Lead Configuration Technician
Arey Jones Educational Solutions
03.2020 - 02.2022
Managed team of 15+ employees, overseeing hiring, training, and professional growth of employees
Set up hardware and software in optimal configurations to meet network performance requirements
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
Supported successful project completion through effective communication with other teams, ensuring alignment on goals, timelines, and deliverables.
Warehouse Associate/Seasonal IT Support
Amazon.com
07.2017 - 03.2020
Allocated, maintained, and troubleshooted IT equipment inside the Amazon Operations facility
Assisted in the training of new hires
Handled support requests and procedures across the network.