Kennedi Goodloe

• Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensured that employees were following policy and procedures according to the company procedures manual and promoting excellent guest service.

• Established and updated work schedules to account for changing staff levels and expected workloads.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Assisted the General Manager and Human Resources with interviewing potential employees by asking appropriate questions and providing feedback after interviews

• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Training new hires and evaluating performance and providing feedback.

• Oversaw and optimized work of 15 call agents performing high-quality costumer service work.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Managed and archived quality documentation and participated in internal and external quality audits.

Doubletree Suites by Hilton Tampa Bay

-Transferred to:

Hilton Garden Inn Tampa Ybor Historic District

-Transferred to:

DoubleTree Hilton Hotel at Seaworld