Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kennedi Hobson

Arlington,Tennessee

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

5
5
years of professional experience

Work History

Key Holder

Free People
08.2023 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.

Sales Associate

True Religion Jeans
01.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier Team Lead

Finish Line, Inc
11.2022 - 03.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.

Sales Lead

American Eagle Outfitters, Inc
10.2020 - 10.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.

Party Hostess

Jumping World
10.2019 - 03.2021
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Explained facility attractions to party guests and answered customer questions.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Prepared and served meals, beverages and desserts to party guests.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Arranged tables and seating to comfortably seat party guests.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Completed party checklist to confirm each party received contracted elements of party package.

Hostess

Ocean Blue Seafood & Bar
06.2019 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

No Degree - Political Science

University of Memphis
Memphis
05.2025

High School Diploma -

Bartlett High School
Bartlett
05.2021

Skills

  • Customer Service Management
  • Staff Oversight
  • Bank Deposits
  • Promotional Campaigns
  • Cash Handling
  • Product Demonstrations
  • Loss Prevention
  • Resource Management
  • Resource Allocation
  • Alarm Systems
  • Task Delegation
  • Training and Mentoring
  • Team Training and Development
  • Product Ordering
  • Team Member Development
  • Workplace Safety
  • Inventory Monitoring
  • Staff Training
  • Sales Coaching

Accomplishments

  • Tiger Elite Ambassador 2023-2024
  • VP of Marketing for Student Ambassador Board fot University of Memphis
  • Member of Chosen Gospel Choir
  • Black Student Association Member
  • CSLV Service Ambassador
  • National Society of High School Scholars

Timeline

Key Holder

Free People
08.2023 - Current

Sales Associate

True Religion Jeans
01.2023 - 08.2023

Cashier Team Lead

Finish Line, Inc
11.2022 - 03.2023

Sales Lead

American Eagle Outfitters, Inc
10.2020 - 10.2022

Party Hostess

Jumping World
10.2019 - 03.2021

Hostess

Ocean Blue Seafood & Bar
06.2019 - 03.2020

No Degree - Political Science

University of Memphis

High School Diploma -

Bartlett High School

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