Kennedi Kelley
Fort Worth,TX
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 1 year of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Patient Care Technician
HCA Healthcare Inc.
02.2023 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
Cashier and Team Leader
ALDI
09.2022 - 03.2023
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Alleviated customer service needs with policy-appropriate solutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped increase sales by 10 percent
Traffic Management Operatrions
United States Air Force Reserve
12.2020 - Current
- Communicated with team members using hand signals and radios.
- Conducted routine maintenance checks on traffic control devices to manage wear and tear.
- Assembled signs and cones to direct traffic through construction sites.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- In process shipments/ ship off shipments
- Help members PCS to new duty stations
- Stood for 8 hours with processing shipment pieces
Assistant Manager
Walmart
10.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Rep, Assistant Manager
FedEx Ground
04.2020 - 04.2021
- Switcher - parked trailers on parking doors to fill up trucks for next shipments
- Package Handler - helped unload trucks
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
Cashier/Customer Service
Parking Company of America
08.2017 - 01.2021
- Provided pay options for cars to park.
- Developed and managed relationships with customers to increase customer loyalty
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Identified and resolved discrepancies and errors in customer accounts
- Lifted up to 50+ pounds at once and used forklift to move heavier loads
Education
Bachelor of Science -
Texas Woman's University
Denton, TX06.2026
High School Diploma -
James Bowie High School
Arlington, TX06.2019
Skills
- Patient Observation
- Cultural Awareness
- Prioritizing Patients
- Serving and Collecting Food Trays
- Equipment Disinfection
- Patient Vital Taking
- Feedback Acceptance
- Store Opening and Closing
- Product Merchandising
- Team Leadership
- Adaptable and Flexible
- Hospitality and Accommodation
Additional Information
- Authorized to work in the US for any employer
Certification
- Basic Life Support Training - March 2023
- Forklift Certification Training - August2022
- PT - Phlebotomy Technician
Timeline
Advanced Patient Care Technician
HCA Healthcare Inc.
02.2023 - Current
Cashier and Team Leader
ALDI
09.2022 - 03.2023
Assistant Manager
Walmart
10.2021 - 08.2022
Traffic Management Operatrions
United States Air Force Reserve
12.2020 - Current
Customer Service Rep, Assistant Manager
FedEx Ground
04.2020 - 04.2021
Cashier/Customer Service
Parking Company of America
08.2017 - 01.2021
Bachelor of Science -
Texas Woman's University
High School Diploma -
James Bowie High School
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