Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kennedi King

Atlanta,GA

Summary

Experienced Patient Advocate and Customer Service Professional with a solid history in healthcare and banking sectors. Proficient in managing patient appointments, billing, and insurance verification, alongside delivering high-quality customer service. Known for excellent communication skills and adeptness in resolving complex issues, leading to enhanced patient and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Patient Advocate

FusionSleep
Sandy Springs, GA
09.2024 - Current
  • Managed patient scheduling and records using Athena systems, ensuring efficient resource use and high patient satisfaction.
  • Assisted patients in understanding complex medical procedures, treatment options, and insurance policies
  • Supported patients in navigating healthcare systems, including insurance, billing, and medical records, ensuring timely access to care
  • Managed patient accounts by ensuring accurate billing, processing insurance claims, and handling payments in compliance with hospital or clinic policies
  • Verified patient insurance information and eligibility, resolving discrepancies to ensure correct billing
  • Managed patient accounts, including billing, payments, and insurance claims, ensuring compliance with healthcare policies and achieving timely reimbursements
  • Verified insurance eligibility and addressed discrepancies, facilitating accurate billing and enhancing patient experience

Personal Banker

U.S. Bank
Remote
08.2022 - 10.2024
  • Identified client needs, resolving banking and fraud concerns promptly, ensuring adherence to service standards.
  • Perform accurate ATM and fraud claims
  • Follow up on customer requests within the expected timeframes
  • Ensure risk controls are followed, documenting actions in case notes
  • Stays informed on policy and practices by participating in training, huddles and reviewing all job-related communications
  • Meet individual performance standards for attendance, timeliness, quality, efficiency and schedule adherence
  • Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests
  • Provide quality customer service to ensure a satisfactory phone transaction

Patient Access Representative

Conifer Health Solutions
Little Rock, AR
08.2021 - 08.2022
  • Facilitated patient check-in and out, accurately billing insurance claims using ICD-10 and CPT codes, and obtained necessary pre-authorizations.
  • Obtaining pre-authorizations for treatment
  • Obtaining payment information and handling payments
  • Worked closely with healthcare providers to ensure proper coding and documentation of patient procedures and diagnoses for accurate billing
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Collections Representative

Ally Financial
Little Rock, AR
02.2020 - 08.2021
  • Contact customers to determine reason for payment delinquency and negotiate payment commitment
  • Handle accounts with speed and accuracy while maintaining professionalism
  • Complete phone calls to meet required performance standards and metrics
  • Confirm and/or negotiate payment arrangements; research any discrepancies
  • Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures
  • Responds with accurate information pertinent to the caller's questions using professionalism and integrity

Customer Service Call Center Representative

Home Depot
Kennesaw, GA
10.2018 - 02.2020
  • Provide quality customer service to ensure a satisfactory phone transaction
  • Proficient in providing information regarding product sales
  • Coached and developed peers by side-saddling with fellow employees resulting in the increase of their regulated statistics
  • Conflict de-escalation, incorporated first call resolution to customer inquiries with professional feedback, empathy, and investigative approaches

Cashier

Target
Atlanta, GA
11.2017 - 10.2018
  • Provide superior customer service to ensure a quality shopping experience
  • Handle cash and credit/debit transactions
  • Ensure a speedy and accurate checkout

Front End Floor Supervisor

Kroger
Atlanta, GA
08.2016 - 08.2017
  • Addressed concerns of disgruntled customers to ensure/instill loyalty to the company
  • Handle cash, credit/debit card, money order transactions
  • Maintain a clean work station environment
  • Respond timely to team member request for assistance, answer questions, and provide guidance to front end staff in an effort to develop an effective team

Education

Certificate - Pre-Healthcare Studies

Pulaski Technical College
Little Rock, AR
05.2024

High school diploma -

Benjamin E Mays High School
Atlanta, GA
05.2017

Skills

  • CSR
  • Data entry
  • Epic
  • Banking
  • ICD-9
  • EMR systems
  • Call center
  • Medical Scheduling
  • Insurance verification
  • ICD-10
  • Computer Skills
  • CPT Coding
  • Credit Union
  • Hospital Experience
  • Medical Coding
  • Medical office experience
  • Medical Billing
  • Customer service
  • Medical Records
  • Patient advocacy
  • Healthcare Systems Navigation
  • Conflict resolution
  • Team Leadership

Certification

CPR/First Aid, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Front Desk Patient Advocate

FusionSleep
09.2024 - Current

Personal Banker

U.S. Bank
08.2022 - 10.2024

Patient Access Representative

Conifer Health Solutions
08.2021 - 08.2022

Collections Representative

Ally Financial
02.2020 - 08.2021

Customer Service Call Center Representative

Home Depot
10.2018 - 02.2020

Cashier

Target
11.2017 - 10.2018

Front End Floor Supervisor

Kroger
08.2016 - 08.2017
CPR/First Aid, Present

Certificate - Pre-Healthcare Studies

Pulaski Technical College

High school diploma -

Benjamin E Mays High School

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Kennedi King