Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kennedi Koralek

Lawrence,KS

Summary

I am a dynamic customer service specialist with proven expertise at Dick's Sporting Goods, adept at resolving complaints, enhancing customer satisfaction through active listening and critical thinking. Skilled in staff training and CRM, I consistently foster positive relationships and drive team success while maintaining professionalism in high-pressure environments. I have a dire passion for business and sports.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Speacilist

Dick's Sporting Goods, Inc
04.2022 - Current
  • Assisting new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
  • Managing high call volume while maintaining a courteous and professional demeanor
  • Addressing customer complaints and mitigating dissatisfaction by employing timely and on-point solutions
  • Actively participating in team meetings and professional development workshops, seeking opportunities to enhance skills and provide exceptional customer service
  • Operating card, cash, check, and money order transactions; preparing registers and storefront for operating hours; completing daily industry goals (increasing credit penetration by credit sales); processing online orders; and conducting register balances to ensure there is financial accuracy
  • Implementing communication skills by communicating with community partners, connecting with athletes by storytelling, performing services for specific sports, performing stock duties such as replenishing, organizing, moving fixtures, and providing essential cleaning services

Cashier

JC Penny Co
05.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Completed industry goals; credit penetration and reward members

Management Trainee

Ellsworth Recreational Department
06.2017 - 05.2018
  • Assisted supervisors in quick set up for specific games
  • Composed statistical books for games
  • Operated scoreboards
  • Operated concessions
  • Managed opponents sportsmanship

Education

Bachelor of Business Administration - Business Administration And Management

University of Kansas
Lawrence, KS
05-2025

Sports Management

University of Kansas
Lawrence
05-2025

Skills

  • Good communication skills
  • Customer relationship management (CRM)
  • Active listening
  • Microsoft outlook
  • Critical thinking
  • Data collection
  • Staff training
  • Excellent written and oral communication
  • Problem resolution
  • Follow-up skills

Certification

  • Front Office Sports: Responsible Gaming Essentials & Modern Ticketing Essentials
  • LinkedIn Learning: Emerging Leader Foundations, Communicating Across Cultures, Management & Leadership Learning Pathway

Timeline

Customer Service Speacilist

Dick's Sporting Goods, Inc
04.2022 - Current

Cashier

JC Penny Co
05.2020 - 09.2021

Management Trainee

Ellsworth Recreational Department
06.2017 - 05.2018

Bachelor of Business Administration - Business Administration And Management

University of Kansas

Sports Management

University of Kansas

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