Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedi Langley

Lake Charles,LA

Summary

Driven by a strong work ethic and exceptional customer service skills, I excelled at TaD's Louisiana Cooking, enhancing guest satisfaction and streamlining service efficiency. Expertise in cash handling and ability to thrive under pressure led to significant improvements in order accuracy and customer relationship management, embodying a results-oriented approach with a blend of hard and soft skills. Enthusiastic, reliable, and professional; take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am quipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, and effective time management.

Overview

4
4
years of professional experience

Work History

Server, To-Go, Hosting

TaD's Louisiana Cooking
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier, Pizza Line

Cici's Pizza
04.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Smoothie Maker, Cashier, Drive Through

Smoothie King
05.2021 - 10.2021
  • Prepared and served juices and blended drinks.
  • Collaborated with team members to optimize productivity during peak hours.
  • Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
  • Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
  • Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
  • Mastered the use of various blenders and juicers for optimal smoothie texture and consistency.
  • Managed cash register transactions accurately while handling customer payments securely and efficiently.
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Improved sales by promoting seasonal and specialty smoothie offerings to customers.
  • Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
  • Took customer orders and accurately processed in system.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Solved problems, finding possible causes, and taking action to correct.
  • Communicated special requests and coordinated daily tasks working with teammates.

Dough Stretcher, Arcade Worker, Cashier, To-Go

CiCi's Pizza
08.2020 - 02.2021
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Reported defective products or machinery to supervisor.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Waxahachie High School
Waxahachie, TX
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Quality Control
  • Supply Restocking
  • Performance Improvement
  • Table Bussing
  • Relationship Management
  • Beverage Preparation
  • Order Management
  • Allergy awareness
  • Item promotion
  • Food and beverage pairings
  • Daily specials memorization
  • Menu presentation
  • Food Delivery
  • Regulatory Compliance
  • Reliable and Responsible
  • Multitasking
  • Adaptable and Flexible
  • Multitasking Abilities
  • High Energy and Stamina
  • Problem-Solving
  • Team Leadership
  • Excellent Communication
  • Attention to Detail
  • Decision-Making
  • Teamwork and Collaboration
  • Effective Communication
  • Time Management
  • Transactions and Cash Handling
  • Interpersonal Skills

Timeline

Server, To-Go, Hosting

TaD's Louisiana Cooking
02.2024 - Current

Cashier, Pizza Line

Cici's Pizza
04.2022 - 07.2022

Smoothie Maker, Cashier, Drive Through

Smoothie King
05.2021 - 10.2021

Dough Stretcher, Arcade Worker, Cashier, To-Go

CiCi's Pizza
08.2020 - 02.2021

High School Diploma -

Waxahachie High School

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Kennedi Langley