Kennedi Mallinger
Cedar Falls,IA
Summary
Dynamic and results-oriented professional with a proven track record at Texas Roadhouse, where I enhanced operations and customer satisfaction. Expert in customer service and critical thinking, I led teams to success, even in high-pressure environments. Excelled in multitasking and teamwork, significantly improving service delivery and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Texas Roadhouse
Maegan Lemon
01.2024 - Current
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cedar City Creamery (closed for Winter)
Jim Cook
06.2023 - Current
- Became a shift leader. Took charge of store when no managers were there.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed both cash and card purchases and returns.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Papa Murphys
Molly Conway
11.2021 - 06.2023
- Provided exceptional customer service and consistently performed quality services.
- Increased customer service success rates by quickly resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05-2025
Skills
- Customer service
- Attention to detail
- First Aid/CPR
- Food Service Manager certified
- Communication
- Critical thinking
- Multitasking Abilities
- Good Telephone Etiquette
- Teamwork and collaboration
Accomplishments
4.1 GPA
Going to Iowa in the Honors Program
Timeline
Texas Roadhouse
Maegan Lemon
01.2024 - Current
Cedar City Creamery (closed for Winter)
Jim Cook
06.2023 - Current
Papa Murphys
Molly Conway
11.2021 - 06.2023
High School Diploma -
Cedar Falls High School
Similar Profiles
Gracie ReicksGracie Reicks
Server at Maegan LemonServer at Maegan Lemon
Kaela RitterKaela Ritter
Private Nanny at Maegan WhisenhuntPrivate Nanny at Maegan Whisenhunt
ROSARIO RIO PALABAYROSARIO RIO PALABAY
Store Supervisor at Dulce Cupcakes Corp. (Lemon Square Bakery Treats)Store Supervisor at Dulce Cupcakes Corp. (Lemon Square Bakery Treats)
Isaac TreesIsaac Trees
Chemical Cleaner at Trinity RailChemical Cleaner at Trinity Rail
Kenneth Krause-WhiteKenneth Krause-White
Facility Managment at University of Northern IowaFacility Managment at University of Northern Iowa