KENNEDI PRINCE
Waldorf
Summary
Detail-oriented and highly organized Administrative and Human Resources professional with experience in federal government operations. Skilled in managing office functions, coordinating schedules, and maintaining confidential records with accuracy and efficiency. Adept at supporting HR functions, including onboarding, employee relations, and compliance. Excellent communicator with a proactive approach to problem-solving and a commitment to streamlining processes. Seeking to leverage administrative expertise and HR knowledge in a dynamic work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SECRETARY/ HR ASSISTANT GS-0318-05
Department of the Air Force
07.2024 - Current
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Performed data entry and generated reports
- Performed data entry tasks accurately with a high level of speed and accuracy
- Maintained organized calendar of important meetings and events
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
ADMINISTRATIVE ASSISTANT
Attain ABA
01.2024 - Current
- Responds appropriately to inquiries by telephone and email
- Provides follow-up on requests for information
- Schedules and confirms appointments as needed
- Greets clients and provides assistance with completing necessary paperwork
- Maintains database with call in clients and provides data
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail
- Served as primary point of contact for facilitating operational and administrative inquiries
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Maintained calendars and schedules to set appointments for management team
- Processed incoming mail and distributed to relevant departments or individuals
- Established professional and collaborative working relationships with company associates and external parties
- Screened incoming telephone calls, routing to appropriate personnel
CEO
Kavity Bakery
09.2018 - Current
- Manage inventory of office supplies, schedules, arrangement of meetings, and coordinates conference logistics
- Maintained effective relationships while building a database of customers
- Briefs the manager on important and office related facts, issues, reports, and correspondence arising during the manager's absence
- Assists the manager and staff on special assignments requiring confidentiality, and administrative expertise
- Works effectively and harmoniously in a team environment with employees at all levels
- Has experience from a consumer's perspective with filing trademark applications
- Maintains a record of incoming funds and outgoing expenses
- Directly consult with customer to ensure orders and completed timely and accurately
- Assist in the execution of all orders from beginning to end, including delivery
- Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources
- Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information
- Keeps the supervisor advised of developments and progress concerning problems
- Follow-up with the responsible official to expedite necessary action and final settlement of issues
- Acts as point of contact for the assigned program office responding to internal and external requests for assistance in a minimum amount of time
- Carries out routine, high priority or special tasks, and assignments
- This encompasses a wide variety of issues sometimes involving sensitive and confidential matters
- Independently researches all facets of issues for which program office is responsible and, with mature judgment and discretion, makes administrative decisions affecting the program office
- Maintains files and/or records containing confidential employee/labor relations materials; has advance notice of personnel actions and access to management recommendations on contract negotiations; and/or attends regularly scheduled management meetings on labor relations problems, grievance responses and answers to unfair labor practices
MANAGEMENT ASSISTANT
Design Cuisine
10.2022 - 01.2024
- Implemented strategies to improve operational efficiency within the organization
- Locates and selects appropriate references and procedures to specific questions
- Assists in organizing, preparing and editing menus and flyers
- Maintaining updated and detailed information of programs
- Collecting appropriate background information for menu planning
- Assuring the proper process is followed for cleaning and sanitizing
- Processing follow-up actions for future plans
- Serving as the initial point of contact to organize tastings
- Works within a team environment; supports other bakers to ensure orders are met by deadlines
- Designed forms, templates and spreadsheets for data entry purposes
SOCIAL MEDIA MANAGER
Pandora
11.2021 - 11.2023
- Maintain and update Social Media Accounts
- Present plans and strategies for future products
- Gives oral presentations about progress and ideas for growth
- Utilize a timekeeping system to track, maintain, submit, and correct leave records to assure all records are accurate and complete by the closing date of each pay period
- Compare competitive marketing strategies
- Enforced store policy and procedures
- Facilitated transactions with consumers based on personal requests
- Answers customer questions regarding products and pricing
- Generated content ideas to engage target audiences and increase followers
- Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn
- Published content that aligned with brand to build connections and encourage positive action
- Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement
- Built and ran social media campaigns, aligning with corporate brand strategy
SALES ASSOCIATE
Victoria Secret
11.2019 - 11.2022
- Maintained financial systems
- Problem solved by communicating information clearly to both individuals and groups, adapting the message to suit the audience and nature of the information
- Maintain the appearance of the work space including displays and folding clothes
- Work in a team environment and assist and train colleagues as needed
- Fostered relationships with management officials by following directives as given
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Handled customer complaints and inquiries in a courteous and efficient manner
ADMINISTRATIVE ASSISTANT
Prince of Peace
05.2012 - 01.2020
- Give advice, counsel, or instruction to employees on both work and administrative matters
- Maintain the supervisor's appointment calendar, using manual or automated processes
- Plan meetings for supervisor and Branch staff, including space booking, agenda distribution, taking minutes, coordinating calendar, and participant notification
- Oversee the development of technical data, estimates, statistics, suggestions, and other information useful to higher level managers in determining which goals and objectives to emphasize
- Develop recommendations for operations, procedures, and evaluation criteria for visitor services
- Coordinate with external vendors and manage the day-to-day duties related to the online reservation system
- Provide guidance and assistance in the preparation of mail
- Receive visitors to the organization and refer them to the appropriate person or office
- Provide information pertaining to outpatient service, hours of operation of various clinic services, shuttle bus schedules, and directions to patients and family members
- Assist nursing staff with delivery of documents and lab specimens
- Conduct patient interviews to obtain their feedback regarding services received
- Receives and screens phone calls, obtains patient complaint data, delivers complaints/concerns to Patient Advocate
- Schedule patient appointments and resolve appointment scheduled errors
- Advise senders of the most economical method of mailing to meet mission needs
- Maintained files and filing, keeping sensitive information confidential
Education
BACHELOR OF SCIENCE (B.S.) - GENERAL PSYCHOLOGY
Walden University
Minneapolis, MN01-2027
Skills
- Organizational Skills
- Calendar Management
- Presentation Preparation
- Time Management
- Microsoft Office Proficiency
- Multitasking
- Problem Solving
- Written Communication
- File Organization
- Travel Arrangements
- Payroll processing
- Supply restocking
- Meeting support
Certification
Public Trust certified
Timeline
SECRETARY/ HR ASSISTANT GS-0318-05
Department of the Air Force
07.2024 - Current
ADMINISTRATIVE ASSISTANT
Attain ABA
01.2024 - Current
MANAGEMENT ASSISTANT
Design Cuisine
10.2022 - 01.2024
SOCIAL MEDIA MANAGER
Pandora
11.2021 - 11.2023
SALES ASSOCIATE
Victoria Secret
11.2019 - 11.2022
CEO
Kavity Bakery
09.2018 - Current
ADMINISTRATIVE ASSISTANT
Prince of Peace
05.2012 - 01.2020
Public Trust certified
BACHELOR OF SCIENCE (B.S.) - GENERAL PSYCHOLOGY
Walden University
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