Kennedi Richardson
Washington,DC
Summary
Proven in enhancing customer satisfaction, I excelled at MedStar Health by leveraging exceptional customer service and data entry skills. Mastered front office management, ensuring efficient operations and a welcoming environment. Achieved significant improvements in patient service through meticulous attention to detail and superior communication abilities.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
MedStar Health
08.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Front Desk Receptionist
Doctors Hospital
03.2023 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Dunbar Highschool
Washington, DC06-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
- Scheduling appointments
- Administrative skills
- Front office management
- Oral and writing communication
Timeline
Front Desk Receptionist
Doctors Hospital
03.2023 - 02.2025
Patient Service Representative
MedStar Health
08.2021 - Current
High School Diploma -
Dunbar Highschool
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