Kennedi Sobol
Marine City,MI
Summary
Proactive Treatment Coordinator with extensive experience in patient treatment planning, customer service, and dental office administration. Increased case acceptance rates and enhanced patient satisfaction through effective communication and tailored treatment plans. Strong skills in insurance verification, billing, and performance improvement, contributing to seamless office operations and overall patient care. Adaptable Treatment Coordinator with over 2 years of experience working in a dental office setting. Excellent manual dexterity and communication skills to work evenings and weekends. Specialties include arranging financial agreements, scheduling restorative treatments and managing various secretarial duties. Very quick learner! (ask anyone :))
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
Redwood Dental/Smile Partners USA
06.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Keep track of Dr's schedule and make changes accordingly
- Make sure Dr is meeting monthly production goal
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
Waitress
The Country Inn
12.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Tanning Consultant
Chilli Peppers
03.2021 - 12.2021
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Increased salon revenue through upselling tanning packages and retail products to clients.
Education
No Degree - Dental Hygiene
Macomb Community College
Warren, MIHigh School Diploma -
Marine City High School
Marine City, MI06.2020
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- Insurance Verification
- Treatment Planning
- Exam Room Preparation
- Patient Outreach and Follow-Up
- Performance Improvement
- Dental knowledge
- HIPAA Compliance
- Office Administration
- Dental terminology
Timeline
Treatment Coordinator
Redwood Dental/Smile Partners USA
06.2022 - Current
Waitress
The Country Inn
12.2021 - 03.2022
Tanning Consultant
Chilli Peppers
03.2021 - 12.2021
No Degree - Dental Hygiene
Macomb Community College
High School Diploma -
Marine City High School
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