Kennedie Bollinger
Tallahassee,FL
Summary
I am a dedicated student and associate. I believe that I have the potential to thrive in any type of environment. I am always ready for a challenge and excited to learn new things. I am currently attending Florida State University and am part of the Delta Delta Delta sorority chapter here at FSU. I am working towards my degree in pre-biological sciences on a marine biology tack. Aside from my love of the ocean and science I am fascinated with the gym environment. The idea of working towards personal goals, whether it be physical or mental, while being surround by individuals with the same goal is inspiring. I love being able to help someone find out what works for them and help them achieve their goals even if it is with just a smile and greeting as the walk into the space in order to reassure them that in the gym they are free to be themselves and work towards bettering themselves.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Photographer
Zootastic At Zoo Tampa
05.2020 - 01.2024
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Tracked inventory for photo products and equipment.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 2,000 guests per day.
Front Desk Associate
EOS Fitness
05.2022 - 08.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
Cheer Coach
AAYA
01.2018 - 08.2021
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Prepared athletes for special competitions and tournaments.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Boosted team morale with effective communication and motivational tactics.
Kids Academy Team Member
Lifetime Fitness
06.2019 - 12.2020
- Applied play-based strategies to provide diverse approaches to learning.
- Developed age-appropriate activities and programs for children 2 months to 14 years old.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- When up at the front desk I have to deal with checking in parents, drop off, pick up, making reservations, answering questions, and any kind of assistance that the parent and or child may need.
- Greeting parents and kids when they step into the club and or the academy.
- Encouraged physical fitness and healthy habits through fun exercise routines incorporated into the daily schedule.
- Increased parental involvement through regular communication and updates on their child''s progress.
- Enhanced learning experiences by incorporating age-appropriate games and activities into daily lesson plans.
Sales Associate
Panera Bread
03.2019 - 09.2019
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Created orders in a timely manor
- Maintained composer under/during times of stress such as the daily lunch rush
- Understanding and communicating with different types of people
- Focused under pressure
- Dealing with customer complaint and working with the customer to find a solution that benefited them.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Marine Biology
Florida State University
Tallahassee, FL05.2025
High School Diploma -
Gaither High School
Tampa, FL05.2021
Skills
- Stocking and Replenishing
- Exceptional Customer Service
- Multi-tasking strength
- Excellent people skills
- Cash Handling
- Problem-solving skills
- Organization
- First Aid/CPR
- Verbal and written communication
- Team Work
- Strong Work Ethic
- Flexibility
- Leadership
Certification
- Certified - Red Cross CPR
Timeline
Front Desk Associate
EOS Fitness
05.2022 - 08.2022
Photographer
Zootastic At Zoo Tampa
05.2020 - 01.2024
Kids Academy Team Member
Lifetime Fitness
06.2019 - 12.2020
Sales Associate
Panera Bread
03.2019 - 09.2019
Cheer Coach
AAYA
01.2018 - 08.2021
Bachelor of Science - Marine Biology
Florida State University
High School Diploma -
Gaither High School
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