Kennedie Hooper

1. Coordinate training/development for employees and maintain campus HR training programs.

2. Identify and frame human resources concerns, solve problems, and create action plans in collaboration with appropriate resources; Serve as back-up to HR Director when needed for matters authorized to handle

3. Serve as a partner for hiring managers and employees by providing information and training on human resources policies and practices; Research problems and recommend solutions

4. Act as the primary HR contact for benefits questions and processes. Provide on-boarding and benefits orientation sessions to new employees, assist with annual benefit open enrollment, benefit changes and basic retirement planning

5. Interpret policies and procedures and assist employees with issues involving routine problems. Provide advice and counsel on first-line employee relations issues; escalate complex issues to appropriate resources. Assist employees with human resources

6. Act as liaison between employees and Benefits, Payroll, Compensation departments, and State Agencies (ERS/TRS)

7. Coordinate with Recruiting, Hiring Managers, and Search Committees throughout the recruitment process to ensure fair hiring practices are being followed; Represent HR at campus and college events as needed

8. Prepare, process, and maintain employment records throughout the employee life-cycle using human resources management system

9. Coordinate performance evaluation process, benefits open enrollment process, contract renewal and distribution process, and regalia ordering process by ensuring timely communication and instruction to hiring managers and employees

10. Responsible for other reasonable, related duties as assigned

1. Receives and sends a variety of forms, documents, emails, and general requests; Reviews all items for accuracy and inclusion of necessary information; Creates SNOW tickets when necessary

2. Enters, tracks, maintains, and audits a variety of data, including documents, spreadsheets and databases

3. Acts as liaison between assigned location(s) departments and OHR Compensation and Benefits, providing location consultation regarding process and next steps with requested actions

4. Provides regular updates to location HR Director and escalates issues appropriately as needed

5. Performs a variety of basic Compensation processes within scope of responsibility, including but not limited to, basic job description editing and formatting, updating SNOW tickets, and basic salary quotes for non-faculty employees

6. Identifies process issues and patterns when problems arise and brings them to the attention of the supervisors

7. Utilizes the HR information system (PeopleSoft) to collect meaningful data, run reports, and perform data entry

8. Provides administrative assistance to the OHR Compensation and OHR Benefits teams, including but not limited to updating and maintaining spreadsheets and logs, scanning and sending documents via email and inter-office mail, making copies, creating and updating basic forms, etc.

9. Assists with various department processes, schedules, and calendars; plans, schedules and coordinates various meetings/seminars/events, including site selection and preparation, marketing and training materials, and general support

10. Responsible for assisting with communications and office workflow, and other related duties

1. Maintain clean checkout area and completed other general duties

2. Worked with floor team and managers to meet wide range of customer needs.

3. Processed refunds and exchanges in accordance with company policy.

4. Operated cash register to record transactions accurately and efficiently.

5. Identified and resolved discrepancies and errors in customer accounts.

6. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

1. Entered over 500 invoices into computer system

2. Assisted in inventory for the maintenance department

3. Answered phone when needed, and provided extra help around the office

4. Customer service