Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Kennedie Martinez-Flores

Bay City

Summary

Dynamic customer service professional with a proven track record at Jackson Electric Cooperative, excelling in complaint resolution and fostering client relations. Adept at enhancing team productivity and implementing operational best practices, I bring a high-energy attitude and critical thinking skills to deliver exceptional service and exceed customer satisfaction goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Jackson Electric Cooperative
04.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Helped new and existing customers set up new accounts.
  • Assisted in setting up new construction accounts.

First Key Manager

Cato Fashions
03.2018 - 04.2023
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Developed professional relationships to improve retention of key customers.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.

Bartender/Front Desk Assistant

Bowlera Fun Center
11.2013 - 06.2016
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Receptionist

Pain Relief Center
12.2015 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Bay City Hight School
Bay City, TX
06-2013

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Customer service
  • Refunds processing
  • Microsoft outlook
  • Administrative support
  • Data collection
  • Appointment scheduling
  • Critical thinking
  • High-energy attitude
  • Typing proficiency
  • Sales closing
  • Money handling
  • Data entry
  • Staff education and training
  • Customer relations
  • Creative problem solving
  • Client relations
  • Typing 35 wpm
  • Adaptive team player
  • Positive and professional
  • Customer education
  • Paperwork processing
  • Call center operations
  • Retail store support
  • Time management
  • Recordkeeping strengths

Timeline

Customer Service Representative

Jackson Electric Cooperative
04.2023 - Current

First Key Manager

Cato Fashions
03.2018 - 04.2023

Receptionist

Pain Relief Center
12.2015 - 05.2016

Bartender/Front Desk Assistant

Bowlera Fun Center
11.2013 - 06.2016

High School Diploma -

Bay City Hight School

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Kennedie Martinez-Flores