Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kennedie Moro

Nashville,TN

Summary

Personable and dedicated. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Bartender/Restaurant Waiter

Nectar Urban Cantina
04.2023 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Restaurant Hostess

Four Seasons
02.2023 - 05.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Manager

Haagen Dazs
06.2020 - 12.2022
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Handled cash and credit card transactions quickly and accurately.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Front Desk Agent

Sheraton Hotels
05.2019 - 03.2020
  • Posted charges, updated accounts and issued bills to departing guests.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

Education

High School Diploma -

University High School
Orange City, FL

Skills

  • Cleaning and Organization
  • Food Handling Safety
  • Inventory Maintenance
  • Cash Register Operation
  • POS System Transactions
  • Reliable
  • Customer Service
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Patience and Tolerance
  • Engaging personality
  • Team player attitude

Accomplishments

  • Won "Best lift of the year" for the ski season 2017/2018
  • Recognized as Employee of the month twice for outstanding performance and team contributions.

Timeline

Bartender/Restaurant Waiter

Nectar Urban Cantina
04.2023 - 07.2024

Restaurant Hostess

Four Seasons
02.2023 - 05.2023

Manager

Haagen Dazs
06.2020 - 12.2022

Front Desk Agent

Sheraton Hotels
05.2019 - 03.2020

High School Diploma -

University High School

Similar Profiles

CREATE PROFILE
Kennedie Moro