Kennedy Allen
Pasadena,CA
Summary
Dynamic Event Manager with a proven track record at Sky Zone Trampoline Park, excelling in guest experience and safety compliance. Expert in conflict resolution and team coordination, I successfully led multiple events, enhancing guest satisfaction and operational efficiency. Skilled in problem-solving, I ensure seamless operations while maintaining high standards of service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event's Manager
Sky Zone Trampoline Park
Santa Clarita, CA
11.2025 - Current
- Coordinated and executed birthday parties, group events, and private park rentals from booking to close-out
- Managed event timelines, room assignments, and staffing to keep parties running on schedule
- Lead and delegated party hosts to maintain high guest satisfaction and safety standards
- Acted as primary point of contact for parents and group organizers before and during events
- Resolved guest concerns quickly to protect experience and online reviews
- Balanced multiple simultaneous events in a fast-paced environment
- Trained new party host on service standards and procedures
Full Time Lead
Sky Zone Trampoline Park
Van Nuys, CA
02.2023 - 11.2025
- Supervised daily park operations, coordinating staff across multiple zones to maintain safety, cleanliness, and efficient guest flow during high-traffic periods
- Led, coached, and delegated tasks to team members, improving shift organization and on-floor communication
- Resolved guest concerns and escalations in a professional manner, protecting brand experience and increasing guest satisfaction
- Managed opening and closing procedures including cash handling, safety checks, and incident reporting to ensure operational compliance
- Trained and onboarded new employees on safety protocols, customer service standards, and operational procedures
Maintenance Lead
Sky Zone Trampoline Park
Van Nuys, CA
04.2021 - 02.2023
- Performed routine inspections and preventative maintenance on park equipment and attractions to ensure safety compliance and minimize downtime
- Diagnosed and repaired mechanical and facility issues (trampolines, padding, nets, lighting, and hardware) to keep operations running efficiently
- Maintained maintenance logs, incident reports, and repair records in accordance with company safety standards
- Coordinated with management to prioritize repairs based on risk level and operational impact during high-volume hours
- Trained team members on proper equipment care and safety procedures, reducing repeat damage and avoidable repairs
Police Cadet
Pierce College Sheriff's Department
Woodland Hills, CA
08.2020 - 07.2021
- Supported officers during daily operations by staying organized, dependable, and ready to assist where needed
- Handled paperwork and data entry with accuracy and attention to detail
- Helped manage crowds and direct traffic during events while staying calm in busy situations
- Spoke with community members, answered questions, and de-escalated concerns respectfully
- Followed procedures and communicated over radio clearly to keep the team informed and coordinated
Education
High School Diploma -
Valley Academy of Arts And Sciences
Granada Hills, CA06-2019
Skills
- Leadership & team coordination
- Guest experience and customer service
- Conflict resolution & de-escalation
- Safety awareness and risk prevention
- Organization and attention to detail
- Problem solving in fast-paced environments
Certification
- First Aid/CPR Certified
Timeline
Event's Manager
Sky Zone Trampoline Park
11.2025 - Current
Full Time Lead
Sky Zone Trampoline Park
02.2023 - 11.2025
Maintenance Lead
Sky Zone Trampoline Park
04.2021 - 02.2023
Police Cadet
Pierce College Sheriff's Department
08.2020 - 07.2021
High School Diploma -
Valley Academy of Arts And Sciences