KENNEDY APPLEBAUM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Natural Life Chiropractic
08.2022 - 12.2022
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected payments, processed transactions and updated relevant records.
CUSTOMER ACCOUNT REPRESENTATIVE
Auro Pharmaceuticals
05.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
BARISTA
Starbucks
01.2020 - 05.2022
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
STARBUCKS BARISTA
Target
01.2018 - 07.2019
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Lead Key Holder
Boardwalk Bagels
11.2016 - 02.2018
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Education
Associate of Arts - Psychology
Fullerton College
Fullerton, CA06.2023
Skills
- Guest Relations
- Customer Service
- Departmental Support
- Front Office Management
- Office Administration
- File Organization
- Administrative Support
- Cash Handling
- Clerical Support
- Word Processing
- Scheduling
- Conflict Resolution
- 50 Wpm Typing Speed
Languages
Spanish
References
References available upon request.
Timeline
FRONT DESK RECEPTIONIST
Natural Life Chiropractic
08.2022 - 12.2022
CUSTOMER ACCOUNT REPRESENTATIVE
Auro Pharmaceuticals
05.2022 - 08.2022
BARISTA
Starbucks
01.2020 - 05.2022
STARBUCKS BARISTA
Target
01.2018 - 07.2019
Lead Key Holder
Boardwalk Bagels
11.2016 - 02.2018
Associate of Arts - Psychology
Fullerton College
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