Summary
Overview
Work History
Education
Skills
Timeline
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Kennedy Barnum

Baton Rouge,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Apple
10.2021 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Manages at least 30 calls per day.

Production/Floor Worker (Summer Worker)

Pilgrim Pride
06.2023 - 09.2023
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
  • Safely operated equipment such as pallet jacks and forklifts, minimizing the risk of accidents or damage to merchandise.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Assisted customers with product inquiries, providing knowledgeable recommendations for their needs.
  • Aided colleagues with training new employees by sharing best practices and offering guidance when necessary.
  • Scanned and recorded inventory to maintain product supply levels and track shipments.
  • Demonstrated flexibility and adaptability by willingly adjusting schedule or covering additional shifts to support store needs.
  • Assisted in implementing seasonal promotions, updating signage and displays accordingly to drive sales growth.
  • Utilized strong attention to detail skills when handling cash transactions at registers-balancing drawer accurately at end of each shift.
  • Reduced product waste by efficiently stocking shelves and rotating inventory.
  • Worked 9 hours a day (on feet for 8 hours a day).
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Maintained organized backroom storage, allowing for quick location of products needed on the sales floor.

Secretary/Member Representative

Jabez Missionary Baptist Church
05.2017 - 07.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed at least 10 calls per day.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Education

Some College (No Degree) - Pre-Dental Hygiene

Louisiana State University And A&M College
Baton Rouge, LA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development

Timeline

Production/Floor Worker (Summer Worker)

Pilgrim Pride
06.2023 - 09.2023

Customer Service Representative

Apple
10.2021 - 06.2024

Secretary/Member Representative

Jabez Missionary Baptist Church
05.2017 - 07.2021

Some College (No Degree) - Pre-Dental Hygiene

Louisiana State University And A&M College

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Kennedy Barnum