Kennedy Barry
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dangerous Goods Acceptance Agent
Delta Air Lines
05.2023 - Current
- I wanted to challenge myself and learn as much as I could, so I enrolled in the Dangerous Goods Course. I passed and became Dangerous Goods certified.
Cargo Acceptance Agent
Delta Air Lines
04.2022 - Current
- I worked as a warehouse agent for a year learning the operations in Cargo, which included embracing the Safety-First Culture. I transferred into the office and began learning as much as I could about different computer programs and the office side of the operation within cargo.
Education
High School Education -
06.2019
Skills
- Eager and quick learner
- Critical thinking skills
- Works well in fast-paced environments
- Thorough knowledge of customer service operations
- Strong multitasker
- Organizational skills
- Excellent customer service skills
- Positive attitude
- Clear and polite communication skills
Accomplishments
- Recognized by coworkers and supervisors for hard working performance within the workplace. I am often trusted to be the Agent in Charge when there is no supervisor on shift. I am one of the agents who people can rely on when they have questions or need help troubleshooting problems as well.
- In April 2024 I agreed to become an iCargo Champion and help with the transition from WebVision to iCargo. This also required scheduling flexibility as well as extensive training in Atlanta, Minneapolis, and Detroit.
- I have been nominated for the Chairman's Club nearly every year I have worked for Delta by my fellow coworkers.
- I have been selected to attend my first Velvet event in October of 2025 after applying to the EOI's for my entire employment at Delta. I am excited about attending as well as it means I am eligible to apply for the Velveteer assignment.
Certification
- iCargo Champion - April 2024
- Dangerous Goods Acceptance Agent - May 2023
Timeline
Dangerous Goods Acceptance Agent
Delta Air Lines
05.2023 - Current
Cargo Acceptance Agent
Delta Air Lines
04.2022 - Current
High School Education -
Chairman's Club Nominations
- 2022
- 2023
- 2024
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