Kennedy Beard
Chicago,IL
Summary
Rational Junior Analyst with years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Junior Analyst
Ascension Connect
10.2021 - Current
- Support project managers in efforts to create a unified patient and agent experience across all telephony systems
- Developed a project management tool within Smartsheet that is utilized by all project managers
- Assist with the implementation, testing, and daily support of 4 Salesforce applications used by over 500 agents
- Migrated over 200 clinics’ telephony systems to a cloud-based application for meaningful data collection
- Collaborated with end users, developers, and business leaders to continually improve all technology platforms
- Acted as a lesion between clinic managers, IT, and business leaders to ensure a quality outcome
- Oversee all daily operational and support tickets for over 200 clinics
- Prepare and maintain clear and concise documentation that defines operational procedures and workflows.
- Provided administrative support to senior analysts and department professionals.
- Developed diagrams to describe and lay out logical operational steps.
- Helped to plan, coordinate and oversee telecom projects.
- Participated in internal audits regarding quality management system.
Patient Access Representative
Ascension Connect
12.2020 - 10.2021
- Serving as a liaison between internal stakeholders and Salesforce developers to ensure maximum product adoption.
- Preformed a patient facing role, efficiently scheduling over 10,000 vaccines in response to the COVID-19 pandemic, while maintaining and ensuring customer and associate satisfaction on 6 phone lines
- Facilitated communication between patients and various departments and staff.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Logistics Analyst Intern
J.W. Logistics
05.2016 - 08.2016
- Supported Engineers in designing, implementing, and maintaining the most cost-efficient shipping routes for a fleet of over 5,000 trucks across 40 states
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Researched and adopted new technologies to add value to existing offerings.
- Worked with the operations team to create and execute shipping plans to accommodate for an increase in shipping volume by 20% during peak season
- Developed and presented to stakeholders a cost analysis for a new warehouse location and shipping routes
Education
Bachelor of Science - Industrial And Systems Engineering
University of Oklahoma
08.2015 - 05.2020
Skills
Data analysis
Performance Optimization
Exceptional team communicator
Data Collection & Research
Administrative support
Adaptable professional
Analytical thinking
Needs assessments
Workflow Analysis
Operations analysis
Research abilities
Certification
Lean Six Sigma - Yellow Belt
Timeline
Junior Analyst
Ascension Connect
10.2021 - Current
Patient Access Representative
Ascension Connect
12.2020 - 10.2021
Logistics Analyst Intern
J.W. Logistics
05.2016 - 08.2016
Bachelor of Science - Industrial And Systems Engineering
University of Oklahoma
08.2015 - 05.2020