Kennedy Beya
Tacoma,Washington
Summary
Self-starting Front Desk Coordinator with [Number] years of experience and training in leadership and [Specialization]. Proactive problem-solver with dedication to individualized client relationships and workplace organization.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Cascade Park Vista
2023.06 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Clinic Surgery Scheduler
MultiCare Allenmore Hospital
2021.05 - 2023.06
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Facilitated seamless preoperative preparation by verifying patient information and obtaining necessary documentation.
- Contributed to a positive work environment through effective teamwork with colleagues across departments.
- Ensured optimal surgeon availability by managing and updating their calendars regularly.
- Assisted in reducing cancellations and no-shows through consistent follow-up calls and reminders to patients.
- Increased patient satisfaction by addressing concerns related to their surgeries promptly and effectively.
- Participated in ongoing professional development opportunities to stay current on industry best practices for surgical scheduling.
- Ensured compliance with regulatory standards, diligently maintaining up-to-date certifications for surgical personnel and equipment inventory records.
- Streamlined post-operative care coordination, connecting patients with specialists for follow-up appointments.
- Managed emergency surgery requests efficiently, minimizing disruption to existing schedules.
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
- Supported clinic management with data analysis of surgery trends to optimize resource allocation.
Assistant Manager
Sally's Beauty Supply
2021.01 - 2021.05
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Office Assistant Intern
Tacoma Rescue Mission
2018.07 - 2019.02
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Developed correspondence letters, memos, and emails.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Streamlined administrative processes for better workflow and increased productivity.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Contributed to event planning efforts by coordinating logistics, creating promotional materials, and managing guest lists.
- Developed strong relationships with vendors and suppliers to negotiate favorable terms on products or services required by the organization.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Supported team members with project coordination and task management, ensuring timely completion of assignments.
- Enhanced communication within the office by acting as a liaison between departments and team members.
- Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
- Assisted in the onboarding process for new employees by assembling welcome packets and conducting orientation sessions.
Education
Associate of Applied Science - Business Administration
Pierce College
Puyallup, WA09.2025
Skills
Customer service expertise
Front Office Management
Office Management
File Organization
Office Organization
Meeting Scheduling
Process Improvement
Filing
Scheduling appointments
Document Management
Schedule Coordination
Record preparation
Expense Reporting
Information Protection
Sensitive information handling
Exceptional communication
Interpersonal Relations
Workflow oversight
Departmental support
Phone and Email Etiquette
Multitasking and Organization
Documentation and Recordkeeping
Staff Management
Data Entry
Team Leadership
Customer Service Management
Goal Setting
Leadership and Change Management
Administrative Management
New Hire Orientation
Clerical Staff Oversight
Payroll Administration
Account Reconciliation
Support Services
Administration and Operations
Business Administration
Timeline
Front Office Coordinator
Cascade Park Vista
2023.06 - Current
Clinic Surgery Scheduler
MultiCare Allenmore Hospital
2021.05 - 2023.06
Assistant Manager
Sally's Beauty Supply
2021.01 - 2021.05
Office Assistant Intern
Tacoma Rescue Mission
2018.07 - 2019.02
Associate of Applied Science - Business Administration
Pierce College
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