Kennedy Brayboy
Rochester,NY
Summary
Detail-oriented worker with a multitude of skills to put to use. I am driven and ambitious, while also constantly striving for success and improvement. Having worked mainly in the food industry, I excel working under fast paced, high stress situations.
Adept at maintaining food safety, delivering orders quickly and meeting all guest needs in fast-paced fine dining establishments. Experienced in restaurant and special event services for weddings, reunions and other parties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
The Restaurant At The Armory
01.2020 - Current
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Fine Dining Server
Black And Blue Steak And Crab
08.2020 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
Server
JOJO Wine Bar And Bistro
08.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food Runner
The Restaurant At The Armory
03.2017 - 01.2020
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Line Worker
DiBella's Old Fashioned Submarines
03.2016 - 03.2017
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Built subs hot or cold, depending on how busy could also switch to register.
Restaurant Crew Member
Salads Etc
02.2015 - 08.2016
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Maintained clean, sanitized and well-organized food preparation zones.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Worked register taking orders for customers. Also full knowledge of the kitchen and how to make everything if need be.
Education
Bachelor of Science - Business Administration
SUNY College At Brockport
Brockport, NY12.2024
Associate of Applied Science - Business Administration
Monroe Community College
Rochester, NY12.2022
High School Diploma -
Webster-Schroeder High School
Webster, NY06.2016
Skills
- Business analysis
- Business Administration
- Hospitality service expertise
- Communication
- Menu Memorization
- Staff Training
- Safe Food Handling
- Transaction Processing
- Sales abilities
- Detail Oriented
Certification
NPMA New Hire Training for Service Technicians
Timeline
Fine Dining Server
Black And Blue Steak And Crab
08.2020 - Current
Server
JOJO Wine Bar And Bistro
08.2020 - Current
Lead Server
The Restaurant At The Armory
01.2020 - Current
Food Runner
The Restaurant At The Armory
03.2017 - 01.2020
Line Worker
DiBella's Old Fashioned Submarines
03.2016 - 03.2017
Restaurant Crew Member
Salads Etc
02.2015 - 08.2016
Bachelor of Science - Business Administration
SUNY College At Brockport
Associate of Applied Science - Business Administration
Monroe Community College
High School Diploma -
Webster-Schroeder High School
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