Kennedy Brayboy
Jacksonville,FL
Summary
Hospitality professional with extensive experience at Cowford Chophouse, specializing in customer service and team collaboration. Demonstrated success in enhancing guest satisfaction through effective communication and attention to detail. Proficient in Microsoft Excel and Office, consistently achieving results in fast-paced environments while promoting positive dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Cowford Chophouse
Jacksonville, Florida
06.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lead Server
The Resturant At The Armory
Rochester, NY
03.2017 - 05.2024
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Line Worker
DiBella's Old Fashioned Submarines
Webster, NY
03.2016 - 03.2017
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Built subs hot or cold, depending on how busy could also switch to register.
Restaurant Crew Member
Salads Etc
Webster, NY
02.2015 - 08.2016
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Maintained clean, sanitized and well-organized food preparation zones.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Worked register taking orders for customers. Also full knowledge of the kitchen and how to make everything if need be.
Education
Associate of Science - Business Administration
SUNY, Brockport
Brockport, NY05-2025
Some College (No Degree) - Bussiness Administartion
Monroe Community College
Rochester, NY05-2023
High School Diploma -
Webster-Schroeder High School
Webster, NY5 2016
Skills
- Business analysis
- Hospitality service expertise
- Customer service
- Computer proficiency and Microsoft office
- Microsoft Excel
- Team collaboration
Certification
NPMA New Hire Training for Service Technicians
References
References available upon request.
Timeline
Server
Cowford Chophouse
06.2024 - Current
Lead Server
The Resturant At The Armory
03.2017 - 05.2024
Line Worker
DiBella's Old Fashioned Submarines
03.2016 - 03.2017
Restaurant Crew Member
Salads Etc
02.2015 - 08.2016
Associate of Science - Business Administration
SUNY, Brockport
Some College (No Degree) - Bussiness Administartion
Monroe Community College
High School Diploma -
Webster-Schroeder High School
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