Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Kennedy Brooks

Lewiston,ME

Summary

Dynamic and results-driven professional with extensive experience at Margaritas Mexican Restaurant, excelling in cash handling and team leadership. Proven track record in enhancing customer satisfaction through creative problem-solving and effective policy enforcement. Recognized for cultivating positive workplace relationships and maintaining operational excellence.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Leader

Margaritas Mexican Resturant
12.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.

Bartender

Margaritas Mexican Resturant
12.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Secretary

Valerie Poole LADC
05.2015 - 08.2019
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Inventory Specialist

Best Buy
08.2014 - 07.2019
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Improved inventory accuracy with meticulous attention to detail while picking and counting stock.

Assistant Manager

Wendys Fast Food
02.2011 - 08.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate of Applied Science - Paralegal Studies

Kaplan University
Augusta, ME
05-2016

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Customer service focus
  • Creative problem solving
  • Role modeling

Certification

  • Serve Safe Certified
  • Serve Safe Alcohol Certified
  • TIPS Certified

Timeline

Shift Leader

Margaritas Mexican Resturant
12.2021 - Current

Bartender

Margaritas Mexican Resturant
12.2021 - Current

Secretary

Valerie Poole LADC
05.2015 - 08.2019

Inventory Specialist

Best Buy
08.2014 - 07.2019

Assistant Manager

Wendys Fast Food
02.2011 - 08.2013

Associate of Applied Science - Paralegal Studies

Kaplan University

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