Kennedy Cain
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
ABC Associate
ABC Rowan-Kannapolis
06.2021 - Current
- Maintained relationships with customers to maximize sales opportunities.
- Managed customer relations through communication and helpful interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Processed both cash and card purchases and returns.
- Restocked and Organized merchandise.
Pet Resort Manager
Animal Medical Hospital
03.2022 - 09.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Veterinary Assistant
Banfield Animal Hospital
05.2020 - 03.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
Host
Buffalo Wild Wings
08.2019 - 05.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Associate of Applied Science -
Central Piedmont Community College
Charlotte, NC05.2024
High School Diploma -
Winter Park High School
Winter Park, FL05.2018
Skills
- Data Entry
- Preparing Reports
- Cash Handling
- Management Support
- Program Support
- Workplace Safety
- Calendar Management
- Customer Service
- Customer Engagement
Timeline
Pet Resort Manager
Animal Medical Hospital
03.2022 - 09.2022
ABC Associate
ABC Rowan-Kannapolis
06.2021 - Current
Veterinary Assistant
Banfield Animal Hospital
05.2020 - 03.2022
Host
Buffalo Wild Wings
08.2019 - 05.2020
Associate of Applied Science -
Central Piedmont Community College
High School Diploma -
Winter Park High School
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