Kennedy Callahan
Blue Springs,MO
Summary
Energetic Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to complete tasks that exceeds company regulations and standards. Valuable and committed individual willing to pitch in and help with any task.
Overview
10
10
years of professional experience
Work History
Server
Johnny's Tavern-Blue Springs
Blue Springs, MO
12.2023 - Current
- Provide excellent customer service to ensure satisfaction.
- Ensure that each guest was served courteously, quickly, and efficiently.
- Perform opening and closing duties such as setting up the dining area, restocking supplies.
- Take orders from customers accurately and in a timely manner.
- Handle money transactions accurately while following company procedures for handling cash payments.
- Operate POS terminals to input orders, split bills and calculate totals.
Assistant General Manager
Landing Eatery and Pub
Liberty, MO
05.2022 - 12.2023
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
Bar Manager
Jefferson's
North Kansas City, MO
09.2020 - 05.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Assistant Kitchen Manager
Fitter's Pub
Warrensburg, MO
10.2019 - 09.2020
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Assisted with the hiring, training and supervision of kitchen staff.
- Provided ongoing coaching and mentoring to staff members to encourage professional development.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Bar Manager/Server Trainer
Heroes Restaurant & Pub
Warrensburg, MO
11.2016 - 10.2019
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Implemented strategies designed to increase revenue through upselling techniques.
- Restocked beer and liquor regularly and after special events.
Server Shift Leader
Chappell's Restaurant & Sports Museum
North Kansas City, MO
05.2014 - 10.2017
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Maintained thorough knowledge of menu to describe dining options.
Education
Associate of Applied Science - Architectural Engineering Technology
MCC-Maple Woods
Gladstone, MO05-2016
Bachelor of Science - Biomedical Sciences
University of Central Missouri
Warrensburg, MOSkills
- Guest Engagement
- Beverage Preparation
- Performance Improvement
- Regulatory Compliance
- Suggestive Selling
- High-Volume Dining
- Relationship Management
- Sales Expertise
Timeline
Server
Johnny's Tavern-Blue Springs
12.2023 - Current
Assistant General Manager
Landing Eatery and Pub
05.2022 - 12.2023
Bar Manager
Jefferson's
09.2020 - 05.2022
Assistant Kitchen Manager
Fitter's Pub
10.2019 - 09.2020
Bar Manager/Server Trainer
Heroes Restaurant & Pub
11.2016 - 10.2019
Server Shift Leader
Chappell's Restaurant & Sports Museum
05.2014 - 10.2017
Associate of Applied Science - Architectural Engineering Technology
MCC-Maple Woods
Bachelor of Science - Biomedical Sciences
University of Central Missouri
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