Kennedy Carter
Kennesaw,GA
Summary
Front office medical professional with experience in patient scheduling, insurance verification, and EHR management. Strong customer service background with the ability to manage high-volume calls and multitask in fast-paced healthcare settings. Committed to delivering efficient administrative support and exceptional patient care.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Emory Healthcare
Atlanta, GA, GA
04.2026 - Current
- Verified insurance information to ensure accurate billing procedures.
- Facilitated patient check-in and registration processes efficiently.
- Coordinated appointment scheduling for multiple departments seamlessly.
Front Office Assistant
Nova Ob/Gyn
07.2024 - 01.2026
- Coordinated patient scheduling and appointment management to optimize office workflow.
- Supported electronic health record management, maintaining accuracy and compliance with regulations.
- Handled incoming and outgoing calls, recording messages for timely distribution to office staff.
Server
Tin Lizzy's Cantina
05.2021 - 05.2023
- Provided exceptional customer service, contributing to positive dining experiences for all guests.
- Trained new staff on menu items and service standards, improving overall service quality.
- Managed multiple tables simultaneously, maintaining high service quality throughout busy shifts.
Education
Bachelor of Science - Psychology/ HR
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Westlake High School
Atlanta, GASkills
- EMR/EHR systems
- HIPAA compliance
- Insurance verification
- Front desk operations
- Call management
- Patient confidentiality
- Exceptional customer service
- Collaboration & Teamwork
- Strong work ethic
Timeline
Patient Access Representative
Emory Healthcare
04.2026 - Current
Front Office Assistant
Nova Ob/Gyn
07.2024 - 01.2026
Server
Tin Lizzy's Cantina
05.2021 - 05.2023
Bachelor of Science - Psychology/ HR
Kennesaw State University
High School Diploma -
Westlake High School