Kennedy Cates
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Truck Loader
United Parcel Service, UPS
11.2024 - 01.2025
- Loaded diverse range of cargo types, becoming proficient in specialized handling requirements.
- Reduced loading errors, ensuring that all cargo matched shipping documentation.
- Coordinated with drivers to ensure correct loading order, facilitating smoother unloading at destinations.
- Lifted and slid packages weighing up to 40 pounds on conveyor belts to transport items.
Warehouse Worker
Amazon Fulfillment Center
01.2023 - 01.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Consistently lifted materials weighing as much as 50 pounds.
Office Administrative Assistant
Metro Courier
01.2021 - 01.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Personal Shopper
Wal-Mart
01.2021 - 03.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Some College (No Degree) - Business Management
Langston University
LangstonSkills
- Workplace cleanliness standards
- Barcode scanning proficiency
- Efficient space utilization
- Quality control awareness
- Problem-solving capacity
Timeline
Truck Loader
United Parcel Service, UPS
11.2024 - 01.2025
Warehouse Worker
Amazon Fulfillment Center
01.2023 - 01.2024
Office Administrative Assistant
Metro Courier
01.2021 - 01.2024
Personal Shopper
Wal-Mart
01.2021 - 03.2021
Some College (No Degree) - Business Management
Langston University
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