Kennedy Chalue
Oxford,MA
Summary
Driven professional with extensive experience in team management and workplace safety, notably at Dunkin' Donuts. Excelled in fostering teamwork, enhancing customer satisfaction, and streamlining operations. Demonstrated proficiency in technical knowledge and problem-solving, leading to improved efficiency and reduced discrepancies. Committed to professionalism and attention to detail, ensuring operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Shift Leader
Dunkin' Donuts
Oxford, MA
04.2024 - Current
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Acting Assistant Manager
Dunkin' Donuts
Uxbridge, MA
10.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crew Member
Hardline Heat Treating
Southbridge, MA
11.2020 - 05.2022
Skills
- Workplace Safety
- Team Management
- Employee Training
- Technical knowledge
- Team Player
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Analytical Thinking
- Professionalism
Certification
• Serv Safe
Timeline
Crew Shift Leader
Dunkin' Donuts
04.2024 - Current
Acting Assistant Manager
Dunkin' Donuts
10.2022 - 04.2024
Crew Member
Hardline Heat Treating
11.2020 - 05.2022