Kennedy DeGonia
Emergency Department Medical Technician
Springfield,MO
Summary
Dependable Emergency Department Technician that possesses knowledge of medical terminology and medical department day-to-day operations. Offering 4-year background in providing assistance in routine patient care and support to other medical professionals within the Emergency Department. Open-minded and responsible professional comfortable working with others in a multitude of environments and able to adapt quickly to changes and overcome challenges.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Emergency Department Medical Technician
Mercy Hospital Springfield
Springfield, MO
11.2017 - Current
- Administered first aid treatment and life support to care for sick or injured individuals.
- Assisted in the on-boarding process by precepting new employees and supporting them in their training process where I taught them the necessary knowledge, skills, and behaviors they needed in order to become effective members of the department.
- Assisted doctors and nurses with examinations of patients by taking vital signs, obtaining electrocardiogram tests, and assisting on procedures.
- Supported new-hires and acted as a mentor for new co-workers within the department.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assisted in organizational socialization by explaining the basics of the department to those who were job-shadowing.
- Used Epic software to maintain records of patient care and document vital signs, placement of supplemental oxygen, and other necessary medical records.
- Maintained continuous monitoring on patients and reported any changes or questionable findings to head nurses and physicians.
- Liaised between nurses, physicians, patients, and visitors.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Received direction and completed assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Communicated with patients what to expect during their time in the Emergency Department in order to ease their nerves while collectively keeping a closed loop of communication.
Emergency Medical Technician-Basic
Mercy Emergency Medical Services
Springfield, MO
07.2019 - 08.2020
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
In-Home Healthcare Provider
Oxford Home Healthcare
Springfield, MO
09.2017 - 11.2017
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Facilitated calls to and from field staff to resolve issues and address concerns.
Sales Representative Team Leader
Metro PCSInc
CAPE CORAL, FL
04.2016 - 09.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Fostered vital customer relationships to generate sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Trained and mentored new sales representatives.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Education
Associate of Science - Criminal Justice
Ozarks Technical Community College
Springfield, MO 08.2019 - 05.2020
Bachelor of Science - Criminology
Missouri State University
Springfield, MO 01.2020 - Current
National Registered Emergency Medical Technician -
Mercy Emergency Medical Technician Academy
Springfield, MO 01.2018 - 06.2018
Skills
Medical terminology knowledge
Creative problem solving
Teamwork and Collaboration
Multitasking Abilities
Active Listening
Flexible and Adaptable
Customer Service
Effective Communication
Planning and Coordination
Customer Satisfaction Experience
Ability to adapt to working independently or with a team
Timeline
Bachelor of Science - Criminology
Missouri State University
01.2020 - Current
Associate of Science - Criminal Justice
Ozarks Technical Community College
08.2019 - 05.2020
Emergency Medical Technician-Basic
Mercy Emergency Medical Services
07.2019 - 08.2020
National Registered Emergency Medical Technician -
Mercy Emergency Medical Technician Academy
01.2018 - 06.2018
Emergency Department Medical Technician
Mercy Hospital Springfield
11.2017 - Current
In-Home Healthcare Provider
Oxford Home Healthcare
09.2017 - 11.2017
Sales Representative Team Leader
Metro PCSInc
04.2016 - 09.2017