Kennedy DeMaine
Lakewood,Ohio
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
4
4
years of professional experience
Work History
Store Leader
GameStop
07.2021 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Answered questions about store policies and addressed customer concerns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
Barista
Starbucks
02.2016 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Created original artwork for specials board display daily.
Education
No Degree - Graphic Design/Photography
Cleveland Institute of Art
Cleveland, OH05.2018
High School Diploma -
Ossining High School
Ossining, NY06.2014
No Degree - Fine Arts
Southern Westchester BOCES
Elmsford, NY06.2014
Skills
- Shrink Management
- Community Organization
- Customer Needs Assessments
- Team Leadership
- Time Management
- Critical Thinking
- Reading Comprehension
- Delegating Work
- Customer Inquiries
- Schedule Coordination
- Positive and Friendly
- Customer Experience Management
Timeline
Store Leader
GameStop
07.2021 - Current
Barista
Starbucks
02.2016 - 08.2018
No Degree - Graphic Design/Photography
Cleveland Institute of Art
High School Diploma -
Ossining High School
No Degree - Fine Arts
Southern Westchester BOCES
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