Kennedy Driscoll
ORLANDO
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service. Excelled in guest engagement and service prioritization, enhancing operational efficiency and customer satisfaction. Skilled in beverage preparation and team member support, consistently improving service delivery and fostering positive dining experiences.
Overview
3
3
years of professional experience
Work History
Convention Services Administrative Assistant
Rosen Hotels & Resorts
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bartender
Decision Tactical
02.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Server
3NINE Poolside Bar & Grill - The Rosen Plaza
06.2023 - 12.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Walk On's Sports Bistreaux
08.2022 - 05.2023
- Cultivated relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Server
Copper Blues Rock Pub and Kitchen
01.2022 - 08.2022
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2023
Skills
- Team member support
- Service prioritization
- Food safety practices
- Guest engagement
- Beverage preparation
- Upselling techniques
Timeline
Bartender
Decision Tactical
02.2024 - 06.2024
Convention Services Administrative Assistant
Rosen Hotels & Resorts
12.2023 - Current
Server
3NINE Poolside Bar & Grill - The Rosen Plaza
06.2023 - 12.2023
Server/Bartender
Walk On's Sports Bistreaux
08.2022 - 05.2023
Server
Copper Blues Rock Pub and Kitchen
01.2022 - 08.2022
Bachelor of Science - Clinical Psychology
University of Central Florida
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