Kennedy Ells

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

• Enhanced brand visibility by developing and implementing targeted marketing campaigns.
• Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
• Executed competitive analysis to benchmark against industry standards and identify areas for improvement.
• Coordinated with sales teams to align marketing strategies, leading to increased lead generation.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Actively engaged in proper cash handling and keeping an accurate till when on register
• Assisted and engaged in friendly communications with guests
• Prepared all drinks quickly, safely and effectively for good customer experiences,
• Excelled at group projects and communicating, demonstrated the companies values to better help the team and myself during all shifts.

• Participated in the work of maintaining and preserving local nature areas and rebuilding wildlife habitats

• Helped crew members establish and complete environmental work tasks such as trimming bushes, removing debris, and planting.

• Delivered consistent high-quality work by adhering to established landscaping standards and following detailed project plans.

• Actively practiced and learned proper sterilization, food safety standards, basic food prep, how to follow/modify recipes, and knife safety.

• Actively stayed current on food trends and emerging culinary techniques, incorporating them into training modules as appropriate.
• Coordinated guest chef appearances for special demonstrations or lectures, enriching the overall learning experience for trainees.
• Maintained clean, neat and well-sanitized kitchen.