Kennedy Ernest Mchomvu
Burleson,USA
Summary
A seasoned global business strategist with over 20 years of experience in corporate governance, HR, and operations, seeking to drive innovation and efficiency within a dynamic organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Escalation Representative
Wells Fargo Auto
01.2022 - 07.2023
- Increased customer satisfaction by addressing and resolving auto loan complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Escalation Complaint Specialist
Wells Fargo
01.2020 - 01.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Business Analyst (Temporary Work)
Robert Half International
06.2019 - 12.2019
- Assigned to Wells Fargo in Minneapolis, I resolved customer complaints related to checking and savings accounts, managed fraud cases, and conducted root cause analyses
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Tax Preparer
Nevada Free Tax Coalition
01.2017 - 01.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Security Staff (Temporary Work)
Las Vegas Security Agencies
01.2015 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Principal Human Resource Manager
Government of Tanzania
09.2003 - 01.2015
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
Business Operation Manager
Pamoja Financial Services
01.1999 - 05.2002
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Education
Bagamoyo College of Arts
Tanzania 01.1990 - 11 1993
Doctor of Business Administration (DBA/PhD) - Strategic Leadership
California Southern University
10.2025
MBA - Corporate Management
Eastern And Southern African Management Institute (ESAMI)
Tanzania11.2012
Bachelor of Arts - Social Sciences
University of Dar Es Salaam
Tanzania11.1998
GED -
Private Candidate
Tanzania11.1989
Skills
- Aligning strategic plans with organizational goals
- Leadership
- Mentorship
- Business management
- Enhancing efficiency
- Customer satisfaction
- Resolving stakeholder concerns
- Stakeholder communication
- Complaint management
- Financial strategies
- Budget management
- Regulatory compliance
- Recruitment
- Performance management
- Employee relations
- Day-to-day operations management
- Process streamlining
- Issue resolution
- Task management
- Talent sourcing
- Onboarding
- Staffing
- Outsourcing
- HR strategy development
- Microsoft Office
- Diversity and inclusion
- Problem-solving
- Conflict resolution
- Client support
- Negotiation
- Operational excellence
- Collaboration
- Adaptability
- Emotional stability
- Continuous improvement
- Data-driven recommendations
Accomplishments
I contributed to financial strategies, managed risk and compliance efforts, and led HR initiatives to foster a motivated and skilled workforce.
I implemented conflict resolution strategies to maintain harmonious employee relations.
Contributed to high-performance standards and process improvements for enhanced customer satisfaction.
Successfully led the implementation of HRIS
Certification
- Member of the Society of Human Resource Management (SHRM)
- Certified International Project Management (CIPM)
- Certified Human Resource Director (CHRD)
- VITA/TCE Tax Preparer Certification-Internal Revenue Service (IRS) USA, 2017
Professional Development
- Global Human Capital Management Information System (Lawson version 9), Tanzania, 2011
- MS-Office systems Institute of Business and Technology, Learn IT, Tanzania, 2010
- Computer-assisted HR management certificate, Swaziland/Eswatini, 2010
- Proficiency for Human Resource Officers certificate, Tanzania, 2008
- Human Resource Planning and Budgeting, Tanzania, 2006
Careerbreak
07/31/23, Personal sabbatical for total hip replacement surgery.
Community Service
Tax Preparer, Nevada Free Tax Coalition, USA, 2017, 2019, Assisted low-income individuals and families in compiling financial information for tax returns.
References
- Dr. James Ashton, Mentor/Lecturer, California Southern University, James.Ashton@my.calsouthern.edu
- Felister Shuli, Director of Human Resources, Tanzania Public Service, +255 (0) 717 414 688
- Robert Verde, 1st National Reserve, 409 782 2242, rpvldv@aol.com
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Senior Escalation Representative
Wells Fargo Auto
01.2022 - 07.2023
Escalation Complaint Specialist
Wells Fargo
01.2020 - 01.2022
Business Analyst (Temporary Work)
Robert Half International
06.2019 - 12.2019
Tax Preparer
Nevada Free Tax Coalition
01.2017 - 01.2019
Security Staff (Temporary Work)
Las Vegas Security Agencies
01.2015 - 01.2019
Principal Human Resource Manager
Government of Tanzania
09.2003 - 01.2015
Business Operation Manager
Pamoja Financial Services
01.1999 - 05.2002
Bagamoyo College of Arts
01.1990 - 11 1993
Doctor of Business Administration (DBA/PhD) - Strategic Leadership
California Southern University
MBA - Corporate Management
Eastern And Southern African Management Institute (ESAMI)
Bachelor of Arts - Social Sciences
University of Dar Es Salaam
GED -
Private Candidate
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