Kennedy E Smith
Lafayette,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
Family Friends And Neighbors
02.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Engaged with children on age-appropriate level.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Provided developmentally appropriate activities for children.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Identified warning signs of emotional and developmental problems in children.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Coordinated playdates and outings to meet children's physical and social needs.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Planned fun outings and educational activities to keep children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
- Administered medications by following strict instructions from parents.
Horse Caretaker
Horse Head Farms
03.2018 - 08.2020
- Worked with ranch hands to clean stables and riding areas.
- Fit gear for horses and specific riders.
- Provided treatment for minor horse injuries.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Led horses from stables to fields and back to maintain control of animals.
- Prepared horses for specific competitions or tasks.
- Kept records of vaccinations, worming and shoeing to maintain animal health.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Donned hard hat, riding boots and body protector on horseback to prevent injury to joints, bones and internal organs.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Removed droppings, weeds and litter from fields to promote optimal riding environment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained animals in behavioral compliance or other special routines or commands.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Reset procedure rooms between appointments and disinfected equipment.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Front Desk Receptionist
Volkswagen and Audi
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected room deposits, fees, and payments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files to satisfy information requests.
- Tracked important information in Google spreadsheets and ran reports or generated graphs using data.
Asset Protection Associate
Walmart
03.2024 - 06.2024
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Controlled reduction of loss inventory by protecting company assets.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Utilized various hand and power tools to secure premises and increase protection.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Adhered to loss prevention standards and responded to alarm call.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Maintained store assets with effective loss prevention strategies.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Followed designated loss prevention, security and safety practices.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Participated in loss prevention and safety programs.
- Recruited and trained new loss prevention associates on patrolling, monitoring, and apprehension of criminals.
- Partnered with store team on loss prevention and safety awareness within store and stockroom.
- Supported loss prevention goals by monitoring shopper behavior.
- Supervised changing rooms, rehanging unwanted merchandise, and supporting loss prevention initiatives.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Adhered to established policies and procedures related to safety, loss prevention and sales regulations.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Kept patrons and employees safe and from criminal activity.
Server/Hostess
Messer's Bar & Grill
09.2023 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for dine-in restaurant with social relevancy and intentionality.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High school diploma -
William Henry Harrison High School
West Lafayette, IN05.2020
Skills
- Microsoft Office
- Organizational skills
- Office experience
- Computer skills
- Data entry
- Microsoft Word
- Personal Assistant Experience
- Leadership
- Loss Prevention
- Customer relationship management
- Microsoft Excel
- Microsoft Outlook
- Office management
- Team management
- Analytical thinking
- Teamwork and collaboration
- Organization
- Interpersonal communication
- Relationship building
- Analytical
Certification
Driver's License
Assessments
- Customer focus & orientation, Completed, 05/2024
- Sales skills, Proficient, 05/2024
- Work style: Reliability, Proficient, 05/2024
- Administrative assistant/receptionist, Proficient, 05/2024
- Customer service, Proficient, 05/2024
Willingtorelocate
- Lafayette, IN
- West Lafayette, IN
Timeline
Front Desk Receptionist
Volkswagen and Audi
06.2024 - Current
Asset Protection Associate
Walmart
03.2024 - 06.2024
Server/Hostess
Messer's Bar & Grill
09.2023 - 10.2023
Horse Caretaker
Horse Head Farms
03.2018 - 08.2020
Nanny/Babysitter
Family Friends And Neighbors
02.2016 - Current
High school diploma -
William Henry Harrison High School
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