Kennedy Fletcher
Portland,OR
Summary
Dynamic Retail Manager with proven expertise at Captains Corner, excelling in customer service and inventory management. Demonstrated leadership in training staff and optimizing operational efficiency. Skilled in point-of-sale systems and committed to delivering exceptional hospitality, ensuring a seamless experience for all patrons.
Overview
6
6
years of professional experience
Work History
Retail Manager
Captains Corner
03.2023 - 11.2025
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Supported inventory management by organizing stock and conducting product counts.
- Learned point-of-sale systems to process transactions and handle customer inquiries effectively.
- Collaborated with team members to maintain clean and organized sales floor standards.
- Excellent customer care, serving my community fresh seafood, and other products.
- Preparing house-made chowder, sandwiches, and seafood cocktails for the customers.
- Food prep for weekly orders.
Deckhand
Garibaldi Charters
06.2024 - 08.2025
- Operated and maintained deck equipment for efficient vessel operations.
- Assisted in loading and unloading cargo, ensuring safety protocols were followed.
- Monitored weather conditions to support safe navigation and operations.
- Collaborated with crew members to maintain cleanliness and organization on deck.
- Assisted with ensuring the crew has an awesome experience, as well as assisting with the captain's orders.
Retail Manager
Wheeler Marina
03.2020 - 08.2023
- Operated and maintained dock equipment for efficient boat handling and storage
- Assisted customers with docking processes, ensuring safety and satisfaction
- Conducted routine inspections of docks and equipment to identify maintenance needs
- Collaborated with team members to streamline loading and unloading operations
- Trained new dock hands on safety protocols and operational procedures
- Oversaw daily dock activities, ensuring compliance with safety regulations and standards
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained organized cash register and ensured compliance with cash handling procedures.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
Education
No Degree - Pre-Med
University of Oregon
Eugene, OR06-2028
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Operational efficiency
- Cash handling
- Team collaboration
- Food preparation
- Leadership development
- Quality assurance
- Hospitality and accommodation
- Decision-making
Timeline
Deckhand
Garibaldi Charters
06.2024 - 08.2025
Retail Manager
Captains Corner
03.2023 - 11.2025
Retail Manager
Wheeler Marina
03.2020 - 08.2023
No Degree - Pre-Med
University of Oregon