Kennedy Frazier
Rowlett,TX
Summary
Proven leader in customer service management, adept at boosting sales and enhancing customer engagement, as demonstrated at Home Depot. Skilled in team leadership and workplace safety, with a knack for creating visually appealing displays and efficient check-in processes. Excels in multitasking and maintaining a positive attitude under pressure, ensuring high levels of guest satisfaction.
Overview
5
5
years of professional experience
Work History
Merchandising Assistant
Home Depot
Garland Tx
08.2019 - 01.2020
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Barista
Dunkin’ Donuts
Rockwall, TX
04.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Front Desk
NYLO Hotels
Frisco, TX
06.2022 - 12.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
Head Cashier
Lowe’s
Garland, TX
11.2023 - Current
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
Master Of Chemistry - Dental Hygiene
Dental School
Mesquite, TXSkills
- Positive Attitude
- Time management strength
- Customer Service
- Store opening/closing procedures
- Multi-tasking skill
- Cash Handling
- Customer Service Management
- Team Leadership
- Policy Enforcement
- Workplace Safety
Timeline
Head Cashier
Lowe’s
11.2023 - Current
Front Desk
NYLO Hotels
06.2022 - 12.2023
Barista
Dunkin’ Donuts
04.2020 - 12.2021
Merchandising Assistant
Home Depot
08.2019 - 01.2020
Master Of Chemistry - Dental Hygiene
Dental School