Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kennedy Gallegos

Conroe,TX

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

I have been working directly with customers for years and have great training with speaking to people and ensuring we leave a great impression when they leave.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Mama Juanitas
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Shift Manager

RC's Pizza & Pasta
06.2018 - 02.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ran the store from open to close by myself, and all closing duties.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Cheese Packer

Ingles Warehouse
09.2023 - 02.2024
  • Demonstrated adaptability by learning how to pack various types of cheeses using different techniques effectively.
  • Met tight deadlines for shipment preparation by efficiently processing large orders within specified timeframes.
  • Supported warehouse operations by assisting with the receiving and unloading of incoming shipments as needed.
  • Maintained high-quality standards with thorough inspection of cheese items before packaging.
  • Successfully handled delicate cheeses such as blue cheese or brie with care during the packing process, ensuring minimal damage occurred during transit.
  • Reduced waste by consistently monitoring inventory levels and properly storing cheese products according to guidelines.
  • Enhanced team collaboration through effective communication with coworkers and supervisors during shift changes and daily operations.
  • Wrapped and packed perishable food in boxes based on quality and quantity.
  • Lifted, moved and organized large boxes of food to transport to and from storage.

Chef

Monte Vista Hotel
10.2022 - 11.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify my station was ready for the night.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.

Education

High School Diploma -

Owen High School
Black Mountain, NC
06-2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Cash register operation
  • Handling difficult customers
  • Menu memorization
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Food service
  • Team training and development
  • Food running
  • Cash handling
  • Opening and closing procedures
  • Punctual and reliable
  • Delegating work
  • Staff development
  • Tech-Savvy
  • Computer skills
  • Strong work ethic

Certification

Food Handlers License

TEXAS FOOD MANAGER

Interests

Part of the wrestling team in highschool

I enjoy staying active and working out

I get joy dealing with people and ensuring they leave with a great experience

  • Cooking

Timeline

Bartender

Mama Juanitas
03.2025 - Current

Cheese Packer

Ingles Warehouse
09.2023 - 02.2024

Chef

Monte Vista Hotel
10.2022 - 11.2023

Shift Manager

RC's Pizza & Pasta
06.2018 - 02.2025

High School Diploma -

Owen High School

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Kennedy Gallegos