Summary
Overview
Work History
Education
Skills
Technology Skills
References
Timeline
Generic

Kennedy Goldring

Temple Hills,MD

Summary

Self-motivated and proficient professional with formal professional and training experience in identifying and documenting quality user business issues and providing resolution; and promoting advanced research, analytical, and evaluative skills, including the ability to synthesize and analyze large amounts of disparate data on emerging and/or controversial issues to improve overall business program and operations processes for optimization; while also providing superior customer service. Proven ability to work in a cross-functional, fast-paced environment, in order to lead and drive complex operational initiatives to resolution. Demonstrating superior personal initiative, administrative expertise, program enhancement creativity, and consistent performance success. Excels in resolving employer challenges with innovative solutions, systems and processes improvements proven to increase efficiency, customer satisfaction and the bottom line. Highly industrious, communicative, productive and versatile team player and employer asset with a broad range of core competencies developed from diverse experiences.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Millwood Townhouses
04.2021 - 05.2024
  • Currently responsible for coordinating and managing daily operations, including, but not limited to scheduling, material ordering and check-in, quality control, and effective material control; and monitoring production and quality related functions while adhering to company policies and procedures
  • Working closely with various department to understand factors impacting the pricing and selling process to develop and implement strategic solutions that drive key operational metrics focused on improving financial results
  • Translating data, insights, and forecasts into actionable and relevant recommendations by utilizing visualization and/or data analysis tools, presentations and other means to effectively communicate clear and concise recommendations to senior division leadership
  • Managing and meeting established goals set while demonstrating accuracy and thoroughness to ensure quality of work
  • Managing inventory to ensure all supplies were in stock and processing financial documents, contracts, expense reports and invoices
  • Obtaining and monitoring a full range of office support services such as answering phones & maintenance supply services
  • Identifying areas of opportunity to drive change and form cross-functional teams to aide in the execution of strategic initiatives
  • Managing multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
  • Expanding and maintaining program knowledgeability to provide high quality support and services, while implementing and obtaining all required certifications and training
  • Communicating effectively with all levels of the organization as well as external customers through oral and written communication
  • Maintaining high levels of confidentiality, ethics and integrity while handling/safeguarding proprietary, and PII materials.

Customer Service Representative

Universal Windows Direct Of Richmond
02.2017 - 06.2020
  • Served as an Office Assistant, responsible for supporting the office personnel with daily administrative functions; providing support with filing, labels, and creating new files when needed, and tracking inventory and ordering of project materials
  • Coordinated and prepared for events and meetings, including assisting with meeting logistics preparing and disseminating meeting materials, and assisting with and managing the day-to-day operations and logistics of the department
  • Maintained an organized system of tracking, monitoring, and prioritizing tasks and projects and assist with the submission of expenses and processing of invoices
  • Prepared and maintained correspondence, reports, form letters, & documents; prepared, proofread, and edited materials, including monthly memos, for accuracy, proper grammar & spelling
  • Worked with management to continually evaluate and improve operations, including identifying improvements for policies/procedures and providing input on new information sources and technologies
  • Processed customer service cases and analyzed customer service requests to identify frequently reported customer issues
  • Disseminated incoming mail to appropriate recipients throughout the office
  • Ensured that requests for action or information are relayed to the appropriate staff; deciding whether executive level should be notified of important or emergency issues in the absence of an Executive Leader
  • Acted as the point of contact for coordinating the scheduling of meetings and any logistical/technical needs associated with meetings
  • Maintained confidentiality and Personal Identification Information (PII) in accordance with the Privacy Act of 1974 and organizational policies and procedures.

Education

High School Diploma -

Crossland High School
Temple Hills, MD

Skills

  • Organizational Training & Development
  • Operations Management
  • Strategic Communication
  • Budgeting & Financial Planning
  • Data Analysis/ Research Reporting
  • Resource Allocation
  • Information Systems Management
  • Quality Assurance Reviews
  • Performance Management
  • Program Performance & Analysis
  • Process Optimization

Technology Skills

  • Microsoft Office Suite (all modules)
  • Google Analytics
  • Adobe Acrobat

References

references furnished upon request

Timeline

Service Coordinator

Millwood Townhouses
04.2021 - 05.2024

Customer Service Representative

Universal Windows Direct Of Richmond
02.2017 - 06.2020

High School Diploma -

Crossland High School

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Kennedy Goldring