Kennedy Govan
Denton,Texas
It is never too late to be what you might have been.
George Eliot
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Martin Luther King Rec Center
04.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier Assistant
Chicken Express
06.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Cashier
Thrift Giant
06.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Preschool Teacher
Childcare Network
03.2022 - 03.2023
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Education
No Degree - Business Management
High School Diploma -
05.2021
Skills
- Guest Relations
- Front Office Management
- Correspondence drafting
- Supply Management
- Customer Service
- Cash Handling
- Office Organization
- Appointment Scheduling
- Telephone Etiquette
- Researching skills
- Complex Problem-Solving
- Listening Skills
- Problem-solving skills
Certification
Cpr Certified
Timeline
Front Desk Receptionist - Martin Luther King Rec Center
04.2023 - Current
Preschool Teacher - Childcare Network
03.2022 - 03.2023
Cashier - Thrift Giant
06.2021 - 01.2022
Cashier Assistant - Chicken Express
06.2020 - 06.2021
North Central Texas College - No Degree, Business Management
Denton High School - High School Diploma,
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